Join our PCI team as a Service Desk & Facilities Lead , overseeing IT support and facilities management for our Las Vegas office . Ideal candidates have IT service desk experience, strong problem-solving skills, and a proactive approach.
WHO WE ARE :
PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.
SERVICE DESK & FACILITIES LEAD RESPONSIBILITIES :
Service Desk Support
- Provides on-site technical support for 50 local users, including laptop configurations, troubleshooting, and maintenance.
- Delivers remote technical co-support for 200 users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
- Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations.
Facilities Management
Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.Manages vendor relationships and contracts for building services, including cleaning, repairs, and securityCoordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.Strategic Collaboration and Communication
Provides mentorship and guidance to employees on IT best practices and security awareness.Identifies process improvements to enhance IT support and facilities management efficiency.Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.SERVICE DESK & FACILITIES LEAD QUALIFICATIONS :
Required
Self-starter with a proactive and problem-solving attitude.Strong organizational and time management abilities.Associates degree or equivalent experience and certification in a related field.Advanced troubleshooting skills for laptops, software, and IT systems.Strong knowledge of IT service desk management tools and endpoint security practices.Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.Outstanding verbal and written communication skills.Customer-focused mindset with excellent interpersonal skills.Valid Driver's License, reliable vehicle, and active insurance for occasional work-related travel.Preferred
2 years' experience in a supervisory or leadership role within an organization of 100 employees.Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.Minimum of 4 years' experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.OFFICE LOCATION :
9911 Covington Cross Drive, Suite 190, Las Vegas, NV 89144SERVICE DESK & FACILITIES LEAD SCHEDULE / HOURS
Full-TimeMonday-Friday, 10 : 00am-7 : 00pm PSTOn Call Rotation (1 week every 4 weeks)SERVICE DESK & FACILITIES LEAD COMPENSATION :
Starting Pay : $56,000-$70,000 annually.The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.BENEFITS : PCI has standard and competitive benefit plans, which include group medical / dental / vision, short term disability, long term disability as well as an attractive group of voluntary benefits.
Additional Perks that Go the Extra Mile :
8 Paid HolidaysPaid Time Off (PTO)Tuition ReimbursementAnnual Discretionary BonusStudent Loan Match ProgramEarned Safe & Sick Time (ESST)Paid Maternity and Paternity LeaveDonation Matching & Paid Volunteer TimePCI will match 100% of your 401k deferrals up to 5%To learn more about our benefits visit preferredcredit.com / careers.
WHY WORK FOR PCI?
Work In A Positive and Diverse Environment :
We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.Make A Difference :
At PCI, our Values come first and part of our Values state, "As Stewards, we create value through competency, consistency and commitment". Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.Start Your Path To Success :
We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.EQUAL EMPLOYMENT OPPORTUNITY :
PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.
Salary : $56,000 - $70,000
