What are the responsibilities and job description for the Call Center Operator position at Preferred Dental/Laurel Smiles?
Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..
Our work environment includes:
- Modern office setting
- Growth opportunities
- Wellness programs
- 4-day work week
- Business, sales, and communications training
We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
- Speak clearly to customers.
- Communicate in writing with excellent grammar, punctuation, and spelling
- Provide good customer service.
- Answer questions about company services.
- Handle problems that may arise when dealing with patients and non-patients.
- Communicate with patients and resolve their problems or complaints.
- Take notes of customer service calls.
- Explain the different policies to customers.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Dental care coverage
- Employee discount
- Paid time off
- Paid training
Schedule:
- Monday, Tuesday, Thursday, Friday as per office hours of the office
Supplemental pay types:
- Bonus pay
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Salary : $17 - $18
