What are the responsibilities and job description for the Service Writer/Advisor position at Preferred Equipment?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our small engine service team. The ideal candidate will serve as the primary point of contact for customers, ensuring that their small engine service needs are met with professionalism and efficiency. This role requires strong communication skills, a solid understanding of small engine repair processes, and the ability to upsell services effectively.
Duties
- Greet customers and assess their small engine service needs.
- Document customer concerns and relay information to technicians accurately.
- Prepare detailed service estimates, including parts and labor costs.
- Upsell additional services and products based on customer needs and small equipment condition.
- Maintain accurate records of services performed and parts used.
- Follow up with customers regarding service completion and satisfaction.
- Ensure all customer interactions are handled with exceptional customer service standards.
- Stay updated on small engine repair trends, technologies, and best practices.
Experience
- Previous experience in service writing n the small engine industry is preferred.
- Knowledge of small engine repair processes, including oil changes, diagnostics, and general maintenance.
- Familiarity with service management systems is a plus.
- Strong interpersonal skills to communicate effectively with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in small engine sales or mechanics can be beneficial for this position.
Join our team as a Service Writer and contribute to delivering outstanding small engine services while enhancing your skills in a dynamic environment.
Job Type: Full-time
Pay: $37,000.00 - $52,000.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Ability to Commute:
- Jacksonville, TX 75766 (Required)
Ability to Relocate:
- Jacksonville, TX 75766: Relocate before starting work (Required)
Work Location: In person
Salary : $37,000 - $52,000