Client Financial Services Coordinator - Remote Position

Job Description:

Job Title: Client Financial Services Coordinator (Remote eligibility)
Location: Springfield, Mo.
Department: Client Financial and Benefit Advocacy Services
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

The Client Financial Services (CFS) Coordinator holds a key role in Revenue Cycle Management (RCM) for Firefly Operations. This position is responsible for managing all facets of insurance, client and grant billing, payment posting, follow-up, and customer service including answering client inquiries.

Roles and responsibilities may vary by job assignment; however, the incumbent of this position will consistently apply principles of accounting and billing rules and regulations in accordance with the standards of all payers, performs complex data entry and maintains appropriate general ledgers, and resolves account problem.

Therap Billing System and/or like service lines such as Developmental Disability Services experience is required for this position. This can be a remote position.

The Client Financial Services Coordinator position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Assures coding is compliant with billing and coding guidelines and according to contract.
• Manual entry of charges in electronic health record, database, and/or whichever platform is being utilized to perform charge entry.
• Submission of insurance claims to the Department of Mental Health or individual insurance companies electronically, by paper and/or manually, and according to filing timelines.
• Follows up with payers on unpaid, denied, or rejected claims and resolves issues and resubmits or appeals claims.
• Utilizes insurance websites, provider portals, send secure messages and make phone calls when applicable.
• Notifies leadership of any unusual activity, potential write-offs, potential trends in aging, late billings, etc.
• Prepares charge invoices for non-insurance payers and uploads to system.
• Posts all cash receipts for services billed.
• Prepares supporting documentation for Aging reports monthly.
• Generates statements for mailing monthly, generates cycle of letters to encourage timely payment.
• Ensures data entry of monthly revenue/account receivable amounts prior to month end close.
• Reduces aging monthly.
• Document procedure/processes.
• Demonstrates interest in long term and short-term goals and objectives of the company.
• Other duties as assigned by leadership.

Knowledge, Skills, and Abilities:

• Strong spreadsheet skills and use of Microsoft Applications.
• Knowledge of finance, accounting, and cost control principles.
• Basic understanding of financial and accounting software applications.
• Experience or knowledge of insurance billing/collection practices.
• Strong communication and customer service skills.
• Detail-oriented, ability to prioritize work and handle competing deadlines.
• Ability to analyze financial data and prepare financial reports, statements, and projections.
• Capable of scrutinizing information and evaluating results to choose the best solution and solve problems.
• Ability to work with information in a confidential manner.
• Ability to work both independently and as part of a team.
• Positive, friendly and approachable disposition

Experience and/or Education Qualifications:

• Graduate from an accredited school with a degree in Business, Finance or Accounting; OR
• At least three (3) years’ experience in a similar position/work AND
• Therap Billing System and/or like service lines such as Developmental Disability Services experience is required for this position.
• At least one (1) year experience with a computerized accounting system.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.