Community Health Worker - Insurance Navigator

Job Description:

Job Title: Community Health Worker
Location: Quincy, IL
Department: Clarity Healthcare
Employment Type: Full Time
Shift: Monday - Friday

Job Summary:

Are you passionate about improving community health and connecting individuals with vital resources? Do you enjoy empowering others to achieve their healthcare goals? Join Clarity Healthcare as a Community Health Worker!

In this role, you will serve as a crucial liaison between healthcare providers and community resources, providing education, advocacy, and support to improve health outcomes and reduce barriers to care. You’ll work directly with patients and community members to facilitate access to services, increase health knowledge, and empower individuals to manage their well-being.

Quincy, IL offers variety of events and activities to choose from. Whether it’s the outdoors, the arts, recreation or music, Quincy is an entertainment hub with a high quality of life. Join us in making a difference in the lives of our clients and advancing your career!

Position Perks & Benefits:

• 29 Days of PTO

• Pay $20.00 - $23.00 per hour

• Eligibility for HRSA Loan Repayment *eligibility requirements

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities:

• Facilitate communication and patient empowerment during interactions with healthcare and social service systems.

• Troubleshoot barriers patients may face in adhering to care plans.

• Engage with the community through outreach to recruit and support high-risk patients.

• Serve as a link between healthcare/social services and the community, ensuring access to culturally competent services.

• Assist the primary care team with care management processes, such as patient education and chronic disease self-management.

• Conduct community education activities to build knowledge, self-sufficiency, and access to resources.

• Collaborate with patients and their care teams to address barriers to achieving healthcare goals.

• Connect patients with appropriate community resources and health center services.

• Follow up with patients through phone calls, home visits, and community outreach.

• Conduct public education and provide fair, impartial information about qualified health plans (QHPs) and facilitate enrollment in these plans.

• Perform general support activities and carry out special projects as assigned.

Education and/or Experience Qualifications:

• High School Diploma or equivalent required.

• Bachelor’s degree in a related field from an accredited college or university preferred.

• Two (2) years of experience in community health, human services outreach, or healthcare preferred.

• Desirable experience includes customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry, and public speaking.

Additional Qualifications:

• Knowledge of harm reduction, motivational interviewing, and other relevant treatment modalities.

• Familiarity with local community culture and values.

• Strong understanding of customer service principles, including needs assessment and satisfaction evaluation.

• Excellent verbal and written communication skills, including active listening and clear information delivery.

• Proficiency in Microsoft Excel.

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization committed to building a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.