Navigator

Job Description:

Job Summary:

The Navigator's goal is to maximize the number of people enrolled in comprehensive

insurance coverage. Marketplace coverage is the primary goal of the Navigator program. The

Navigator will also develop community partnerships to engage in outreach events/activities.

Essential Job Functions:

• Conduct outreach events/activities, as required and requested, for the community.

• Help individuals with insurance eligibility options.

• Help small business employers and their employees with insurance eligibility options.

• Facilitate insurance enrollment.

• Provide insurance information in the best interest of the consumer.

• Facilitate communication and patient empowerment in interactions with healthcare/social service systems.

• Troubleshoots any barriers the patient might have in adhering to healthcare.

• Engage in the community through outreach to recruit and engage uninsured patients.

• Serve as a liaison/link/intermediary between health/social services and the community to facilitate access to healthcare options and improve the quality and cultural competence of service delivery.

• Build individual and community relationships to improve access to healthcare.

• Connects patients to community resources and/or within the organization.

• Performs general support activities and carries out special projects as required.

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge and competencies with harm reduction, motivational interviewing and relevant treatment modalities that are being used in the field.

• Knowledge of culture and values in the local community.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to give full attention to what other people are saying, taking time to understand the points being.

• Ability to communicate information and ideas in speaking so others will understand.

• Proficient in Microsoft Excel/Google Sheets for tracking patient engagements and enrollments.

• Excellent verbal and written communication skills.

Experience and Education Qualifications:

• High school diploma or GED with some college is required.

• Undergraduate Bachelor’s degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school is preferred.

• Two (2) years of experience working in community health, human services outreach and/or healthcare preferred.

• Desirable experience includes: customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry and public speaking.

Supervisory Requirements:

• None.

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

• Must complete Navigator training and navigator licensure requirements within 1 month of employment.

• Adhere to conflict of interest standards.

• Provide special accommodations to patients needing access to healthcare.

• Uphold Marketplace privacy and security standards.

• Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter.

• TB– Expected for all direct care staff. Mandatory for Kansas Residential staff.

• Annual Health Assessment- Mandatory Kansas Youth Residential staff.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.