Patient Service Coordinator

Preferred Mobile Wound Care -

Are you a top-performing Patient Services Coordinator looking for your next opportunity to make a meaningful impact?

Do you thrive in a dynamic, fast-paced environment where your work directly improves lives?  Are you ready to be recognized, rewarded, and supported for your expertise and dedication?

Preferred Mobile Wound Care seeks a passionate and experienced Patient Services Coordinator to join our team.  In this role, you will create impactful partnerships, foster long-term relationships, and help expand access to our high-quality, home-based wound care services.

As a patient-first, values-driven organization, Preferred Mobile Wound Care is committed to providing life-changing care while fostering a supportive, inclusive workplace.  We want to hear from you if you share our dedication to excellence, collaboration, and compassion!

Job Overview : We seek a dynamic and detail-oriented Patient Services Coordinator to join our team at Preferred Healthcare.  This role combines patient care coordination and collections management, ensuring an exceptional experience for our patients while maintaining accurate patient care and financial processes.  As the first point of contact, you will manage front desk operations, schedule appointments, help assess patient needs, and provide outstanding customer service.  Additionally, you will oversee patient account collections, collaborate with insurance providers, and resolve billing issues to ensure seamless and efficient operations.

The ideal candidate will be organized, prompt, friendly, quick to learn, and able to multitask in a fast-paced environment.

Key Responsibilities :

Operations and Patient Care Coordination :

Greet patients with professionalism and empathy, ensuring a welcoming experience.

Schedule and coordinate appointments for wound care services.

Conduct initial assessments of patients' wound care needs and facilitate appropriate care plans.

Coordinate with healthcare providers and support staff to ensure quality care delivery.

Provide education and support to patients regarding their treatment plans and account inquiries.

Participate in process improvement initiatives to enhance patient care and operational outcomes.

Patient Collections and Financial Coordination :

Oversee and manage the collection of outstanding patient accounts with timely follow-ups.

Communicate with patients via phone, email, and mail to discuss outstanding balances, payment plans, and billing inquiries.

Resolve billing discrepancies by investigating issues, providing detailed explanations, and negotiating payment arrangements.

Verify insurance information, follow up on unpaid claims, and coordinate with insurance companies to secure proper reimbursement.

Maintain accurate and up-to-date records of collections activities, including payment plans and account notes.

Prepare and present regular reports on collections activities, account status, and financial performance.

Compliance and Customer Service :

Ensure compliance with relevant regulations, policies, and procedures related to billing and collections practices.

Provide exceptional customer service by addressing patient concerns with empathy, professionalism, and confidentiality.

Qualifications :

Bachelor's Degree or equivalent; additional education or certification in healthcare administration is a plus.

Minimum of 2 years of proven experience in patient services, front desk coordination, or collections management, preferably in a healthcare setting.

Strong understanding of medical billing and insurance processes.

Excellent communication and interpersonal skills.

Familiarity with coding and ICD-10 (International Classification of Diseases) for medical billing purposes.

Proficiency in Google Suite Workspace and experience with billing software or electronic health record (EHR) systems.

Relevant certifications such as Certified Revenue Cycle Representative (CRCR) or Certified Medical Reimbursement Specialist (CMRS) are preferred.

Ability to multitask and prioritize effectively in a dynamic environment.

High level of accuracy and attention to detail.

Location : Duluth, GA

Preferred Characteristics

Ability to remain calm under pressure, addressing challenges with poise and clarity.

Commitment to continuous learning and personal growth, particularly in emotional intelligence and leadership development.

A genuine passion for improving patient care and promoting a positive healthcare experience.

Why Join Preferred Mobile Wound Care?

At Preferred Mobile Wound Care, we are more than just a team—we are a purpose-driven organization dedicated to transforming lives through innovative, compassionate care.  When you join us, you become part of a mission to provide accessible, expert wound care directly to patients in the comfort of their homes.

Our Mission

Preferred Healthcare is devoted to simplifying wound care for patients, their caregivers, and healthcare providers.  Our mission is to deliver exceptional in-home wound care services that prioritize patient comfort and convenience, reduce the need for unnecessary hospital visits, and achieve optimal healing outcomes.  At the heart of everything we do are our guiding principles :

Patient-Centered Care : Always putting patient needs and comfort first.

Accessibility : Delivering expert wound care directly to the patient's home.

Comprehensive Services : Treating a wide variety of wound types with expertise.

Convenience : Reducing disruptions to patients' lives by bringing care to them.

Optimal Healing Outcomes : Achieving the best possible results for our patients.

Compensation & Benefits

We recognize that happy, healthy team members are key to our success.  That's why we offer a competitive compensation package designed to support your overall well-being and career growth.

Competitive Salary & Incentives : Generous base pay.

Retirement Savings : 401(k) plan with company match to secure your future.

Health Coverage : Comprehensive medical, dental, and vision insurance plans.

Flexible Time Off : Paid time off and holidays to support work-life balance.

Tax-Advantaged Savings : Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for healthcare and dependent care.

Additional Benefits :

Basic life insurance for financial peace of mind.

Pet insurance to protect your furry family members.

Renter's insurance for personal belongings.

Pharmacy discounts for you and your family.

Professional Development : Opportunities for career advancement and skill-building.

Ready to Make a Difference? Join us at Preferred Mobile Wound Care and become part of a compassionate, innovative team that values your contributions and empowers you to succeed.  Together, we can transform lives and redefine care delivery.

Apply Today!