Bilingual Client Associate/Interpreter

Greet clients and answers phone ( CONFIRM CLIENT PHONE NUMBER AND ADDRESS AT EACH VISIT).

PREGNANCY CENTER & CLINIC OF THE LOW COUNTRY

JOB DESCRIPTION

CLIENT SERVICES ASSOCIATE/INTERPRETER

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

INTERPRETER RESPONSIBILITIES:

• Interpreting client information in the following ways:
• Acts as interpreter for all Spanish-speaking clients in the clinic.
• Obtains demographics and medical history from all prenatal clients, interpreting for Spanish speaking clients as needed.
• Relays financial information regarding payments required by our partners when clients transfer to other OB Providers after the first 16 weeks.
• Calls clients to remind them of their prenatal appointments and/or required client meetings.
• Works with the nurses and clients to ensure that the clients understand all medical information shared plus the different programs that our center/clinic offers (i.e. classes, support groups, Bible study, etc.)
• Copies client records and distributes as appropriate (mail, fax, email).
• Acts as an Interpreter assisting by phone in communicating with Spanish-speaking clients when not physically present in the office.
• Helps with translating written materials into Spanish (forms authorizing the release of medical information, client sign in sheets, etc.).
• When necessary, refers clients to other local resources for assistance of various kinds.
• Works with medical personnel during prenatal clinic to educate our Spanish clients regarding dos and don’ts of pregnancy, nutrition, growth and development of the baby, etc.
• Helps client make appointment when transitioning to another OB/GYN clinic.
• Follows up with client once baby is born to ensure all is well with mother and baby, and to encourage mother to attend English class or support group meetings.
• Other duties as required.

CLIENT SERVICES RESPONSIBILITIES:

• Greets clients and answers phone (Confirm client phone number and address at each visit.
• Obtains proper chart and ID, make copy if needed.
• Have client fill out intake sheet and review intake sheet after completion to make sure it is filled out properly.
• Prepare client chart and locate returning clients’ charts.
• Make copies of needed paperwork.
• Inform nurse when client is ready.
• Present in exam room during interview, ultrasounds, pap smears and clinical exams with Nurse/Nurse Midwife/Physician as needed.
• Other duties as required.

EDUCATION and/or EXPERIENCE: High School Diploma required. Post high school education or training preferred. Interpreter certification or prior work experience required.

WORK ENVIRONMENT: Professional office setting and a presence in the community.

TRANSPORTATION: The employee will provide his/her own vehicle for occasional transportation to community meetings and meetings with constituents.

PHYSICAL DEMANDS: Requires ability to access various community locations, some light lifting, and occasional carrying of objects up to 40 pounds.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 28 per week

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: In person

Salary : $16 - $18