Property Management Associate (PMA)

Job Description:

TITLE: Property Management Associate (PMA)

DEPARTMENT: Springfield Mall

REPORTS TO: General Manager

The Property Management Associate (PMA) plays a key role in supporting the property’s short-term revenue initiatives, executing mall marketing strategies, and assisting with the overall management of the property. This position fosters strong retailer and community relationships while serving as a vital link between Mall/General Management, Business Development, and Marketing. The PMA ensures seamless communication and collaboration across departments, contributing to the property’s overall success.

This position is 40 hours per week as schedule to be determined by business necessity.

Overall Responsibilities:

· Be the liaison between Operations, General Manager, Marketing, Retail Leasing, Asset Management, Accounting, and Legal to expedite Business Development deals from negotiations through tenant openings and closings

· Work with all office staff to provide effective liaison between management, customers, and retailers

· Enter agreements and deals into Salesforce and maintain accurate vendor/tenant records. Process signature requests through RightSignature

· Track, maintain and procure as needed paperwork from third parties such as, but not limited to permits, and Certificates of Insurance (COIs). Work with township and county as needed.

· Track, maintain and procure as needed paperwork for internal purposes such as but not limited to work orders for operations, security, maintenance and housekeeping.

· Collect sales and observational data from tenants for reporting and other stakeholders

· Take and distribute photos of tenants (such as but not limited to openings, events, Santa, holiday décor, Easter, mall-specific stores) to stakeholders

· Coordinate, install, remove and take PoP photos of all on-mall promotional and Business Development signage including exterior pylons, LEDs and other relevant property assets.

· Other duties as assigned

Business Development

· Manage day-to-day of the common area program, which includes walking the mall twice a day ensuring tenants are adhering to standards outlined in leases/license agreements

· Identify common area placement for business development deals.

· Coordinate production/installs and removals for all common area deals

· Monthly coordination of rent roll

· Work closely with Accounting and Bookkeepers in managing and coordinating AR collection efforts, create/send legal letters for defaults, demands, terminations, etc.

· Draft and maintain all reversal and write-off requests.

Marketing

· Supervise third-party seasonal photo operator, including monitoring daily operations and third-party staff

· Organize and inventory marketing supplies while ensuring they stay in good condition

· Oversee third-party installation, teardown, and refurbishment need of holiday décor

Administrative

· Manage Avid and P-cards for all staff members with a card

· Assist the General Manager, Operations Manager, and Security with EPM tasks.

· Handle payroll processing

· Input water and electric meter readings

· Update daily reports on OneDrive.

· Invoice tenants for services, and manage other necessary invoicing

· Purchase office supplies as needed

Qualified Applicants will:

• College degree or equivalent work experience
• Possess excellent communication skills, both orally and in writing, with all levels of management, and the general public, and effective interpersonal skills

· Prior experience working with budgeting processes

• Be able to work independently and be organized
• Ability to multi-task, and handle multiple work assignments
• Be proficient in MS Office, Windows, Outlook (Word, PowerPoint, Excel, etc), Google Drive, and Salesforce
• Must be able to lift to 50 pounds and be able to walk the property a minimum of twice per day

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Morning shift
• Weekends as needed

Application Question(s):

• * How many years’ experience do you have working in customer support?
• * Have you ever worked with Budgeting software? If so, which one(s)?
• * Please rate your computer literacy skills: Beginner, Intermediate, or Advanced?
• * Any limitations to the potential lifting requirements stated in the job description?
• * What is your highest level of education?

Ability to Commute:

• Jacksonville, NC 28546 (Required)

Ability to Relocate:

• Jacksonville, NC 28546: Relocate before starting work (Preferred)

Work Location: In person

Salary : $40,000 - $45,000