What are the responsibilities and job description for the Client Success Manager - Remote position at Prekindle?
Job Title: Client Success ManagerLocation: RemoteCompany: PrekindleAbout Us:Prekindle is a small, dynamic team dedicated to revolutionizing the mid-market ticketing space. Our platform is designed for event organizers, promoters, and venues, enabling them to provide seamless ticketing experiences to their customers. We are looking for an experienced and highly qualified Client Success Manager to join our team and ensure that our clients have an exceptional experience. Job Description:As a Client Success Manager, you'll be the primary point of contact for clients, ensuring smooth onboarding and ongoing support to optimize their use of our platform. You’ll build strong relationships, troubleshoot issues, and work cross-functionally to resolve problems. Your ability to handle high-pressure situations, think creatively, and provide tailored solutions will drive client success and satisfaction.Key Responsibilities:Onboarding & Support: Ensure smooth onboarding and ongoing support, optimizing the platform for each client’s needs.Relationship Building: Build strong, long-lasting client relationships, identifying opportunities for integration, adoption, and upselling.Issue Resolution & Collaboration: Troubleshoot client issues efficiently, working with development and support teams to deliver timely solutions.Training & Education: Conduct demos, training sessions, and regular syncs to help clients maximize the platform’s capabilities.Cross-functional Coordination: Collaborate with events, sales, development, and customer support teams to anticipate client needs and ensure seamless service.Client Feedback & Product Improvement: Relay client needs to the development team, prioritize issues, and drive timely resolutions.Team Leadership: Lead and mentor the support team by delegating tasks and developing best practices to ensure high-quality service.Manage Toolset: Research available support related tools such as crm, chat, ai support, etc and help improve the overall experience by continuing to innovate our tools we use. Key Requirements:Industry Knowledge: Strong understanding of the event ticketing space, including trends, pricing strategies, and challenges faced by organizers and venues.Client-Centric Support: Ability to tailor support approaches to each client’s unique needs, ensuring personalized service.Pressure Management: Maintain a calm, solution-focused approach in high-demand situations while managing multiple priorities.Creative Problem-Solving: Find innovative solutions to challenges, ensuring optimal results even in complex situations.Experience & Skills:Proven experience in client success or account management in the ticketing or event tech industry.Strong communication, leadership, and problem-solving skills.Familiarity with CRM and ticketing management software.Why Join Us?Impact: Play a critical role in client success and platform growth.Collaboration: Work with talented teams across the company to deliver seamless experiences.Innovation: Be part of a company revolutionizing the ticketing industry with room for growth and development.