What are the responsibilities and job description for the Product Manager position at Prekindle?
PrekindleWho we arePrekindle is a small, dynamic team dedicated to revolutionizing the mid-market ticketing space. We prioritize our customers' success above all else, striving to help them grow their businesses while reducing friction. Our mission is to be more than just a service provider; we aim to be true partners who work with empathy, kindness, and transparency. By being proactive problem solvers and genuinely caring about our clients, we build trust and create meaningful experiences for everyone we work with.Who you areYou are a customer-focused, solution-oriented, and impact-seeking individual who thrives on making a real difference. You love collaborating with others and are passionate about delivering excellent user experiences. You have a growth mindset, are adaptable, and arent afraid of tackling complex challenges. As part of our team, you will play a pivotal role in shaping our product and enhancing the experience for our partners and event-goers. If you are eager to learn, grow, and contribute to a small but passionate company that values people above all else, we want you on our team.Why it mattersIn an age of rapidly advancing technology, genuine connections can sometimes feel harder to foster. Therefore, it is more important than ever to facilitate communities and meaningful connections through experiences that recharge the human spirit. At Prekindle, we believe that live events are powerful opportunities to bring people together, create shared memories, and uplift our collective well-being.For Our PartnersWe understand that our partnerspromoters, venues, and morewear many hats every day and need to adapt quickly to constant changes. By helping them manage change and removing day-to-day friction, we empower our partners to succeed and become advocates for Prekindle's brand.For Our Event-GoersOur event-goers need seamless access to tickets for events they will love. Our role is to ensure that discovering, experimenting with, and attending shows is a smooth, frustration-free experience. Low-friction access to events and ticket purchasing should always be effortless.Product ManagerWhat you will doTake ownership of high-priority items and translate them into clear, actionable product requirements.Manage existing workflows and priorities, ensuring alignment with business goals.Interface with a strong customer support function and meet directly with clients to gather insights and feedback.Collaborate with engineering, sales, and marketing teams to drive the delivery of features and solutions.Push improvements in the product development process to ensure efficiency and scalability.Contribute to the development of marketing tools for clients and lead the redesign of our event manager.Use tools like Jira and methodologies such as Scrumban, Kanban, or Scrum to manage the product backlog and track progress.Join us (yes, you!)We know applying can be daunting, but we'd love to hear from you! No need to write a cover letter. Instead, please provide the following : What makes you who you are?Provide two examples of past experience that will give us confidence you are the right person for this job.What excites you most about joining Prekindle and working in the ticketing space?
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