What are the responsibilities and job description for the Front Desk - Medical Receptionist position at Prelude Fertility?
Our Receptionist at the Reproductive Science Center of New Jersey - Eatontown location, will ensure the front desk operates with efficiency, accuracy, and professionalism. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries.
Hours are Monday - Friday from7 a.m. - 4 : 00 p.m., rotational weekend coverage will be required. Rotating satellite coverage to Toms River and Lawrenceville will be needed.
Essential Responsibilities :
- Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
- Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients.
- Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies.
- Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
- Responds professionally and timely to phone and email correspondence from patients and practice staff.
- Maintains and updates current information on physicians', coordinators', nurses' and other specialists' schedules, ensuring that patients are scheduled properly.
- Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
- Escorts patients to appointments as required.
- Collects payments in accordance with our policies.
- Other duties as assigned.
Required Education / Experience :
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