What are the responsibilities and job description for the Bilingual Customer Retention Representative - Onsite or Remote position at PREMIER Bankcard LLC?
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Location : Sioux Falls, SD Shift : Various shift options available Job Status : Full-Time and Part-Time Pay : $17.00-$18.90 / hour starting, additional monthly incentives available Company : PREMIER Bankcard Bilingual skills are compensated in the form of a 10% differential (English / Spanish). This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating. Shift Options PREMIER Hours of Operation : Monday-Friday 7 : 00am-9 : 00pm and Saturday 8 : 00am-4 : 30pm
- 8-hour evening shifts.
- Option 1 : M-F, 12 : 30-9 PM and e / o Saturday from 8 AM-4 : 30 PM
- Option 2 : M-F, 2-9 PM and e / o Saturday from 8 AM-4 : 30 PM
- Part-Time 20-35 hours, you set your minimum / maximum hours!
- Flexible scheduling opportunity for top performers About the Role
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account / application activity to management
- Maintains department standards as approved. Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for continuous improvement! Pay Base wage starting at $17-$18.90 / hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78 / hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential. Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
Salary : $17 - $19
