What are the responsibilities and job description for the Bilingual Customer Retention Representative Remote or Onsite position at PREMIER Bankcard?
Location: Dakota Dunes, SD
Shift: Two Options: FT M-F from 12-9PM with every other Saturday from 8A-4:30P or PT 20-35 Hours a week from 2-9P, with every other Saturday from 8A-4:30P
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.
Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
- Option 1_Full-Time: Monday – Friday from 12:30 PM to 9:00 PM and every Other Saturday 8:00 AM to 4:30 PM.
Option 2_Part-Time: M-F from 2-9 PM and every other Saturday 8:00 AM-4:30 PM, 20-35 hours, you set your minimum/maximum hours!
- Flexible scheduling opportunity for top performers
About the Role
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management
- Maintains department standards as approved.
Training
- Extensive paid, onsite training program, up to 3 weeks in length.
- Ongoing training opportunities for continuous improvement!
Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78/hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
Salary : $17 - $19
