What are the responsibilities and job description for the Director Organizational Performance position at PREMIER Bankcard?
Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard
About the Role
Lead process engineering and process improvement teams for the company. Work with sponsors, vertical executives, business line leaders, stakeholders, and process improvement teams to plan, develop, implement, execute, deliver, and maintain process improvement projects which provide operational efficiency, expense savings, improved customer experience, revenue growth, enhanced quality, and/or regulatory excellence. Position requires a blend of team leadership, business process analysis, project management, and change management. This role may be asked, personally, to take on ownership of critical process improvement initiatives from time to time in addition to team leadership responsibilities.
Job Duties and Responsibilities
- Lead cross-functional, end-to-end, business process reviews and facilitate deep-dive assessments and gap analyses of current state processes from across the business.
- Ensure both desirable outcomes from process improvement initiatives and enterprise-wide adoption of PREMIER process improvement principles. Ensure alignment across the organization by promoting a shared language and consistent communication.
- Lead teams in educating the organization on process improvement frameworks, including but not limited to, DMAIC, DMADV, DFSS and Kaizen. Act as a subject matter expert, providing guidance on process improvement methodologies.
- Use appropriate methods, such as DPMO, to calculate, track, deliver, and maintain corporate benefit.
- Leverage root cause analysis and data-driven process review to identify and prioritize opportunities for process improvement. Collaborate closely with team members and business line SME’s to effectively plan and allocate resources.
- Regularly serve as a liaison between the Organizational Performance group and the Executive Team in advocating for projects, updating progress, defining challenges, proposing work efforts and solutions.
- Foster a culture of continuous improvement by building a network of process improvement advocators and facilitators across the organization. Acts as a champion to drive adoption of organizational performance methods.
Skills and Qualifications
- Essential qualifications include a bachelor’s degree in business or a related field, and five (5) or more years of practical business experience in financial services with preference given to experience in consumer finance.
- The ideal candidate would possess actionable understanding of credit card systems. Special consideration given to candidates who have earned a Six Sigma Green Belt or higher from a reputable accreditation body.
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Exceptional verbal and written communication skills, with proficiency of the English language.
Strong presentation, facilitation, and leadership skills are required to work with a wide variety of audiences, including senior leadership.
Attention to detail, analytical and problem-solving skills required.
Ability to work independently, while empowered to make decisions, is needed.
Ability to handle stress, exercise self-control, and adhere to company policies and procedures and uphold the PREMIER Way.
Must possess the ability to communicate complex analytical findings into consumable business insights.
Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
To ensure timely communication during the application process, please ensure that the “My Presence” portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at Careers to view any status changes.
Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.
