What are the responsibilities and job description for the IT Support Specialist position at Premier Bone & Joint Centers?
Description
The IT Support Specialist is responsible for providing support for the information technology equipment and users of the equipment in our environment. This included the following responsibilities.
Essential Duties & Responsibilities:
- Install, configure, and maintain healthcare information systems and applications.
- Setup, maintain, and disable account access for users of the organization.
- Provide technical support to medical staff and troubleshoot system issues.
- Contact vendors for support with issues if needed.
- Ensure patient information is accurately and securely stored and easily accessible.
- Work closely with healthcare professionals to understand their IT needs and provide effective solutions.
- Help develop and implement policies and procedures for electronic data management and security.
- Train healthcare staff on the use of new systems and software.
- Stay updated with the latest technologies and propose system updates when necessary.
- Ensure compliance with healthcare laws and regulations related to data management.
- Create and generate reports to aid in decision-making processes.
- Coordinate with other IT professionals to manage system updates and resolve technical issues.
- Some Travel is required.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field or comparable experience or certifications
- Proven experience in IT support, preferably in the healthcare industry.
- Strong knowledge of healthcare systems and medical terminology.
- Excellent problem-solving and troubleshooting skills.
- Ability to work collaboratively with healthcare professionals and other IT staff.
- Strong communication and interpersonal skills.
- Familiarity with healthcare regulations and data security standards.
- Ability to manage multiple tasks and prioritize effectively.
