Operations Specialist

Title: Operations Specialist (1.0 FTE) Reports to: Chief Operating Officer

At Premier Choice Association Management (PCAM) we’re looking for more people like us. At PCAM, we’re about collaboration, creativity, and growth. We’re looking for good people who enjoy helping associations and foundations by delivering smart, forward-thinking solutions that are in the best interest of the organizations we serve and their constituent members. This role successfully and expertly leads, manages, organizes, and executes organizational, administrative, and clerical activities in a fast paced, ever-changing environment.

The ideal candidate will be an integral part of our team: collaborating with and supporting our team in support of our clients and members. The Operations Specialist is a mid-level position and the ideal candidate takes initiative in managing the daily operations for one of our client associations, helping make sure the work gets done while contributing to our collaborative and engaging culture. We’re looking for someone with a strong potential for developing into a senior level executive operations specialist.

If this piques your interest, we encourage you to read on to learn more about the role, and apply today. We hope to hear from you soon!

Responsibilities:

1. Extensively and constantly coordinate, develop, and maintain administrative processes, programs, procedures, projects, and activities for many stakeholders

2. Effectively communicate with the COO, other team members, and clients to share information, ensure consistency, anticipate needs and next steps, and deliver high quality service and results on time

3. Provide support by engaging with the COO – and also acting independently

4. Create and manage documents, design presentations, schedule meetings, prep/plan/facilitate/close events, track expenses, and manage vendors

5. Act as the central point of contact and liaison for PCAM clients via phone, email, etc.; respond to requests for information and assist with solving problems

6. Maintain association awards and databases, plan and coordinate programs; fully support client committees, strategic plans, boards, and students/residents

7. Recommend automation, process improvements, opportunities for additional efficiencies, etc.

8. Other duties as assigned

Key Performance Indicators:

• Professionalism, positive attitude, initiative * Meet deadlines
• Effective and regular communications within the team * Accuracy, limited errors, or omissions

Competencies:

• Quality and client focus—demonstrate extreme accuracy and attention to detail in all work while meeting deadlines and expectations, as well as anticipating needs
• Dealing with ambiguity—effectively cope with change, decide and act without having the total picture, stay calm when things are up in the air, comfortably handle risk and uncertainty
• Systems thinking—develop and maintain processes that can and will be reused and replicated, although not always in the exact manner as before
• Communication—display strong written, verbal, listening, informing, and presentation skills
• Interpersonal—build relationships, act as a team player, and resolve conflict while maintaining relationships
• Self-development—stay abreast of trends/developments in the association management industry
• Problem solving, composure, tact, professionalism, timely decision making, approach-ability, comfort around higher management, leadership, using common sense, research, self-awareness, organizing, planning, priority setting, time management, perseverance, multi-tasking, self-assessment, motivation, learning agility, self-direction, reporting, accountability, able to follow direction, and critical thinking

Knowledge/Education:

• 2 years of directly related administrative/executive assistant experience (multi-organization, multi-leader, or matrix structure preferred)
• Experience managing projects, programs, and/or training is very helpful
• Associate’s degree strongly preferred (administrative, business, or related)
• Proficient in standard software (word processing, database, presentation, spreadsheet, and email)
• Experience with non-profit and/or association management organizations a plus

Benefits & Compensation

• Simple IRA with 3% employer match
• Health insurance
• Dental & Vision insurance
• Paid time off, including holiday pay
• Starting pay will commensurate with experience ($58-60K)

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Required)

Ability to Commute:

• Thiensville, WI 53092 (Required)

Ability to Relocate:

• Thiensville, WI 53092: Relocate before starting work (Required)

Work Location: Hybrid remote in Thiensville, WI 53092

Salary : $58,000 - $60,000