What are the responsibilities and job description for the Client Service Account Manager position at Premier Cleaning Services?
Job Title: Key Account Manager
Premier Cleaning Services
Location: Jackson, WYSchedule: Thursday – Monday 1 PM – 10 PM
Are you a people-focused professional with a passion for both client satisfaction and employee success? We’re looking for a Key Account Manager to oversee our commercial clients and their assigned housekeeping staff. This role is perfect for someone who thrives in customer and employee management, has a knack for sales, and enjoys creating positive, long-lasting relationships.
What You’ll Do:
- Serve as the primary contact for assigned commercial clients, ensuring their needs are met with exceptional service.
- Build strong relationships with housekeeping staff, ensuring they are set up for success with the right training, support, and resources.
- Regularly engage with housekeepers to address challenges, provide encouragement, and foster a positive work environment.
- Conduct walkthroughs and inspections to maintain quality standards and identify areas for improvement.
- Be proactive in problem-solving, addressing issues before they become challenges for clients or employees.
- Complete and submit reports for management on client satisfaction, employee performance, and operational needs.
- Monitor performance and satisfaction for both clients and employees, proactively addressing concerns.
- Identify opportunities to expand services with existing clients and engage new commercial accounts.
- Handle client inquiries and concerns with a proactive, solutions-oriented approach.
- Be a backup for other Key Account Managers.
What We’re Looking For:
- 3 years of experience in customer and employee management.
- Some sales experience to engage with current clients and cross-sell services.
- Strong focus on client satisfaction and creating a positive work culture for employees.
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to remain calm under pressure and adapt to changing priorities.
- Passion for supporting employees and ensuring they have what they need to succeed.
- Previous experience in the cleaning services industry is desirable
- Must Speak English and Spanish
Why Join Us?
- Comprehensive benefits package, including:
- Health and dental insurance.
- 401K retirement match.
- Disability and life insurance.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Play a key role in client and employee satisfaction.
If you’re a relationship-driven professional who enjoys customer engagement and team leadership, we’d love to hear from you! To apply, please submit your resume and a brief cover letter outlining your experience and why you’re a great fit for this role to our email.
Apply today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
- Yearly bonus
Application Question(s):
- Able to work schedule: Schedule: Thursday – Monday 1 PM – 10 PM
Location:
- Jackson, WY 83001 (Required)
Work Location: In person
