Install/Repair Technician

Premier Communications is looking for a full-time Install/Repair Technician to be based in our Central Region, based out of Sioux Center. In this position you will join a company delivering technology solutions for their customers, not just for today but for the future. This role ensures that customer communication needs are met whether at home or a business location. Duties include installing, maintaining, repairing, and locating underground network facilities.

Essential Job Functions:

• Assist customers with communication needs.
• Install equipment at customer premises.
• Perform routine and preventative maintenance on systems.
• Completes paperwork, maintains repair parts in inventory, maintains confidentiality regarding information being processed or stored, and performs customer follow up.
• Install customer wired and wireless networks including all necessary hardware and software.
• Recommend repairs, perform authorized repairs and post repair checks.
• Address walk-in customers, and answer customer questions as needed.
• Provide troubleshooting techniques pertaining to routers, devices, email, password management, and video services.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Repairs communications and/or broadband equipment.
• Weekly on-call rotation and occasional overtime.
• Perform all other related duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of telecommunications technology, products and services.
• Knowledge of company policies and procedures.
• Knowledge of company products and services.
• Knowledge of network troubleshooting techniques.
• Skill in oral and written communication.
• Ability to communicate with customers, co-workers, and various business clients in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to learn new technology and services.
• Ability to pay close attention to detail.
• Ability to make sound decisions using information at hand.

Education and Experience

• High school diploma required.
• Valid driver’s license required.
• Mathematical, computer, and mapping skills required.
• Experience networking and understanding of Wi-Fi networks preferred.

Physical Requirements:

The employee must occasionally lift and/or move up to 75 pounds.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• On call
• Overtime

Work Location: In person

Salary : $20 - $30