Medical Assistant II

Job Description

Job Description

Medical Assistant II

General Description :

The Medical Assistant II is responsible for providing quality patient care in a team-based environment while assisting in all aspects of medical practice under direct supervision of a clinician to prepare and assist Premier Community HealthCare Group (PCHG) providers for patient visits. Partners with providers and office support to provide best-in-class experience and care to our patients.

Understand patient history, perform basic rooming and wrap up functions, have proficiency in lab draws, medication management, vaccine administration and referrals. Assist providers in examination and procedures during patient visits.

Essential Duties and Responsibilities :

• Facilitate patient visits and ensure patients are assisted in a timely manner and maintain high patient satisfaction. Proactively identify present issues and communicate to provider.
• Clerical duties may include, but are not limited to, sending or receiving patient medical records; authorizations; obtaining lab / X-ray reports, hospital / specialists ’ consultation notes, completing forms and requisitions as needed
• Lab duties may include, but are not limited to, collecting blood, tissue or other laboratory specimens, logging the specimens, and preparing them for testing
• Rooming and wrap-up duties may include, but are not limited to, recording medical information / history, taking vital signs / measurements, maintaining exam rooms, cleaning and sterilizing reuseable instruments
• Medication management duties may include, but are not limited to, medication administration, completing logbooks, and medication storage management.
• Procedural duties may include, but are not limited to, EKG, spot vision, OAE test, etc.
• Perform all duties according to policies and procedures set forth by PCHG while representing PCHG’s mission through behavior, language, and actions.
• Know peers within clinic and know where to find resources to perform duties. Reach out to Clinical Lead, Director of Nursing, Director of Risk & Compliance, and training department as needed.
• Perform only those functions for which Care Team Member is educationally prepared.
• Identify gaps between and amongst departments.
• Effectively handles patient complaints and escalates as necessary.
• Ability to mentor new and existing Care Team Members.
• Obtain proper competencies and strive to obtain further competencies. As competencies become proficient, the ability to provide appropriate coverage among multiple departments will be expected.
• Ensure confidentiality and HIPAA compliance at all times.
• Keep other care team members informed when situations occur that disrupts timely patient flow through site.
• Contribute to community give back initiatives and be an advocate for Premier’s mission
• Adhere to patient care needs and the core values of Premier Community HealthCare to provide best-in-class patient experience.
• Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI / QA).
• Other duties as assigned.

Supervisory responsibilities : None

Knowledge, Skills and Abilities :

Qualifications :

Working conditions and physical requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) serving in this position. Employee(s) will be required to follow any other job-related instructions and to perform any job-related duties requested by any person authorized to give instructions or assignments.