Senior Learning & Development Specialist
Join the Premier Team – Where Passion Meets Purpose!
Premier Community HealthCare is a nonprofit Federally Qualified Health Center (FQHC) dedicated to serving Pasco and Hernando Counties. We offer a wide range of high-quality services, including Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and more. Our compassionate team is focused on providing personalized care to medically underserved communities, ensuring that healthcare remains accessible and affordable for everyone.
Premier Community HealthCare is seeking a Senior Learning & Development (L&D) Specialist to join our team in Dade City , Florida ! This is an exciting opportunity to provide compassionate, patient-centered care while supporting providers in a mission-driven environment dedicated to comprehensive family health.
Why Choose Premier?
- Full-Time Stability – Enjoy consistent hours and comprehensive benefits
- Family-Centered Care – Assist providers in delivering quality healthcare for patients of all ages
- Patient-Focused Role – Support exams, procedures, and patient education
- Mission-Driven Environment – Work with a dedicated team committed to community health
- Supportive Leadership – Grow in a collaborative and dynamic workplace
Join us and make a meaningful impact on the health and well-being of our patients every day!
General Description :
The Senior Learning & Development (L&D) Specialist works directly with the L&D team, Human Resources and clinical leaders to identify skills needed to best support our patient population and promote organizational effectiveness. Design, develop, and implement training programs and education strategies that enhance clinical talent across Premier Community HealthCare Group.
This individual will independently work to improve training materials and methods for the care team supporting direct patient care. Will support the Operations Department with the implementation of standardization efforts and the roll out of clinical training strategies and ensure adoption. This role will travel to all Premier sites in Pasco and Hernando counties to work side-by-side with new hires throughout their first year of employment and support career ladder growth within the clinical teams.
Essential Duties and Responsibilities :
Partners with the Assistant Vice President of Operations, Director of Nursing, and Director of Learning & Development in identifying clinical training needs and ensure training initiatives align with organizational prioritiesSupport new hires that provide direct patient care, provide competency assessments, and design effective onboarding plansWork independently to design and implement effective training plans tailored to the unique needs of new hires and experienced staffCollaborate with Clinical and Operational Leadership to find, assess, prioritize, and address training and development needs to improve outcomesFind issues and recommend solutions in collaboration with care team membersCollaborate and develop clinical curriculum for training department for new hire orientation and continued education.Create training plans, programs, and workshops for clinical staff. Including conducting train-the-trainer workshops for clinical leads to optimize their effectiveness.Provide coaching and be a resource for clinical leads and leadership. Support performance management efforts and provide insight on building individual development plans. Train on facilitation skills and understanding different learning styles.Motivate, recognize and engage staff. Promote a positive learning environment and a culture of accountability.Oversee multidisciplinary education and training to effectively evaluate workflows to help care team members. Be a resource for care team members on clinical and laboratory processes, policies and proceduresMonitoring clinical lead members' performance to ensure duties are completed accurately, efficiently, and promptBuild trust and create a safe environment for the care team to provide feedback and ask questionsSubject matter expert in EHR and workflows to operationally support clinical teamConduct quality assurance audits and shadow workflows to provide recommendations for process improvement and development plans.Actively take part in strategy, delivery and implementation efforts of Premier Community HealthCarePromote service to others and coach CTMs on providing accessible healthcare for all and service excellenceEnsure confidentiality and HIPAA compliance at all timesKeep other care team members informed when situations occur that disrupt timely patient flow through site.Contribute to community give back initiatives and be an advocate for Premier’s missionAdhere to patient care needs and the core values of Premier Community HealthCare to provide best-in-class patient experienceWork towards attaining department goals and drive Quality Improvement / Quality Assurance (QI / QA)Other duties as assignedKnowledge, Skills and Abilities :
Exceptional presentation skills. Ability to effectively present information, respond to questions and describe complex processes in easy-to-understand language to varying audiences.Ability to train others and adjust to different learning and communication stylesAbility to effectively navigate and enter data into an EHR; and use Microsoft Word and ExcelExcellent interpersonal skills with the ability to develop and keep effective working relationships with patients and care team members.Models best-in-class service excellence and displays enthusiasm towards L&D, Premier’s mission and vision.Solid project management, time management, and change management skills. Must be able to manage multiple projects and development plans at once.Maintains confidentiality within the workplace with all written and verbal communications about patients, staff, and community operations.Stays current and keep strict adherence to all State, federal, HIPAA, PCHG and accreditation agency rules and regulationsUpdates job knowledge by taking part in educational opportunities, support personal networks, and take part in professional organizationsProficient understanding of medical terminology and documentation.Ability to use basic mathematical skills.Maintains a professional relationship and positive attitude with co-workers, patients, the entire organization, and the public.Maintains the highest professional work ethics.Displays enthusiasm toward the work, mission, and vision of the organization.Exceptional customer service skills and demonstration of empathy and compassion to a diverse patient population.Ability to communicate effectively, verbally and in writing with multiple levels within the organization.Excellent grammar, spelling and interpersonal skills.Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare's values in all interactions.Qualifications :
Bachelor’s degree in nursing, health care administration, education or college program deemed relevant by Human ResourcesCertified Medical Assistant with 1 year of clinical training, lead, or operational planning experienceCurrent Basic Life Support (BLS) certification.Demonstrated experience leading projects and teams, along with experience training othersObtain and support Epic certification and annual compliance training throughout employmentWorking conditions and physical requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.Ability to sit for long periods of time.Direct exposure to computer screen.May be exposed to contagious / infectious diseases.Ability to travel to all PCHG locations on a frequent basisAble to perform repetitive tasksMonday-Friday 7 : 00am-4 : 00pm
Extended hours as needed
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