Quality Assurance Specialist - Douglas County

About Premier

Premier Community Supports provides the highest quality of person-centered support for in-home and community-based services. Premier was founded on the principles of person-centered care, integrity, quality, and a love for what we do, and it shows in the supports we provide.

Summary

The Quality Assurance Specialist is responsible for supporting the Quality Assurance Manager to ensure systematic monitoring and evaluation of the various Premier Community Supports (PCS) service elements to ensure that standards of quality are being met and PCS policies, State, and Federal regulations are being followed.

Qualifications

To perform this job successfully, the Quality Assurance Specialist must be able to perform each standard of performance, essential duty, and competencies, while maintaining credentials, and the requirements included in this document. The information below is representative of the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Standards of Performance

1. To manage ethically and consistently with the Premier Mission Statement and Policy and Procedures.

2. To complete tasks effectively and efficiently according to Premier’s most current Standard Operating Procedures.

3. To ensure PCS compliance with government mandate by acting in Good Faith and Sound Financial Judgement.

4. Consistently demonstrates and incorporates principals of safety for self and others in daily activities and ensures participation in Premier safety programs. Attends required safety training and participate in safety drills and exercises. Ensures tools and equipment are always in good working order and uses equipment safely.

5. Requires punctual and regular attendance.

6. Performs job duties in a prompt, thorough, acceptable manner and includes meeting or exceeding any deadlines provided.

7. Works cooperatively with all Premier staff members, State and Federal contacts, Community Developmental Disability Programs, and other persons contacted during performing duties. Shows respect and sensitivity to others.

8. Always complies with Federal and State laws regarding HIPAA Privacy Law and confidentiality.

9. Safeguards Premier property and reports any incident of theft, fraud, waste, or unauthorized possession of company property.

Essential Duties

Assist the Quality Assurance Manager with duties outlined below:

1. Auditing Records: Responsible for working with the QA Manager to ensure that all PCS policies and government mandates are being followed accurately, are current, and meet or exceed minimum requirements. This includes, but not limited to: DSP and Individuals-Served/families’ information, Service Agreements, Protocols, Medication Administration Records, Progress Notes, EVV compliance, safety information, documentation, and training. Assists in identifying additional areas that need to be monitored.

2. Reports: Responsible for running reports and effectively translating, communicating, and documenting the findings of any deficiencies in identified areas to Quality Assurance Manager and offering suggestions on correcting them.

3. Training: Assist the Quality Assurance Manager with training new Quality Assurance staff, as well as retraining current staff as needed.

4. Protocol/Safety Plan Reviews: Responsible for auditing all protocols and safety plans initially upon completion and annually thereafter, for coordinating with County Managers on any needed edits and notifying the Quality Assurance Manager for any past due and incomplete protocols and safety plans.

5. Relationship Management: Learn and manage complex relationships with PCS Staff, Community Developmental Disability Programs, interested community members, and any other government agencies.

6. Safety: Responsible for knowing and implementing the internal safety practices of PCS.

7. Office Management: Manage phone calls, walk-ins and meetings, emails, text, ability to observe efficient time management, and attend assigned meetings.

8. Other Duties: Ability to perform and complete any additional tasks/projects as assigned.

Competencies

1. Meets productivity requirements.

2. Works well with group problem solving situations.

3. Relates effectively with Individuals-Served/families, staff, CDDP’s, and community partners.

4. Handles crisis situations effectively and ethically according to Premier Policies and Government Mandates.

5. Writes clearly, timely and accurately, including report writing, record keeping, and other documentation.

6. Contributes to building a positive and productive relationship with work team and Individual’s-Served/families.

7. Ability to pass a drug test upon request.

8. Ability to learn and implement CPR, First Aid practices, and understanding ISPs.

9. Effectively manages time by prioritizing, planning, scheduling work activities, ability to deal with frequent change, delays, or unexpected events.

10. Anticipates future changes and creates plans to best fit the situation.

Premier offers:

• Health, dental, vision benefits available with 75% of cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Paid 1st and 16th of the month
• $23/hr

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Education and Experience

1. 1 year in Human Services Preferred

2. 1 year working with Intellectual and Developmental Disabilities Preferred

Knowledge, Skills and Abilities

1. Requires a functional understanding of local human service agency operations.

2. Possess effective conflict resolution skills, problem solving skills, deductive reasoning, and leadership skills.

3. Strong written and verbal communication skills using tact, courtesy, and cooperativeness.

4. Computer experience, Microsoft Word, Microsoft Excel, and ability to use standard office equipment and software.

5. Ability to perform basic math functions.

6. Define problems, collect data, establish facts, and draw valid conclusions.

7. Exercise judgment, resourcefulness, ingenuity, and initiative.

8. Ability to perform instruction, monitoring and assessment of the work of others.

9. Ability to travel locally and out of the area.

Certificates, Licenses, Registrations:

1. Valid driver license, car insurance, and reliable transportation required.