What are the responsibilities and job description for the Information Technology (IT) Management and End User Computing (EUC) Support position at Premier Enterprise Solutions?
Information Technology (IT) Management and End User Computing (EUC) Support
Premier Enterprise Solutions is seeking an Informatio n Technology Management Support Technologist. This position will provide support to the OUSD(I&S) environment consists of approximately 900 users that will need Information Technology Management, End User Desktop Computing, and Secure Communications Support Services of varying scopes and level of effort.
Tasks may include :
- Support the Information Technology Manager (ITM) with end user computing requirements across the OUSD(I&S) enterprise; coordinate with internal Joint Service Provider (JSP) centers to support the execution of customer missions, program operations, and requirements; present I&S customer requirements to JSP leadership at Executive Committee (EC) meetings for decision (approve / disapprove).
- Provide ITM support to Pentagon and external, off-site locations for above standard IT requirements that are executed as JSP projects; serving as I&S project manager to oversee and manage the execution of projects to ensure service providers are meeting requirements, scope of work. The Contractor can expect this to be a daily and weekly occurrence.
- Provide project management support & oversight of IT and EUC requirements for organization's internal and external moves. The Contractor shall work with external service providers (e.g., JSP, DIA, industry) to coordinate and execute office moves in the Pentagon and external offsite spaces; communicate project scope, schedule, and completion times with both customers and Contractors; coordinate with JSP OSR move teams on numerous move projects requiring detailed move requirements, timelines, and coordination. On a yearly basis, OUSD(I&S) has approximately 20 DISA J6 Projects for network transport and end-user desktop requirements throughout the NCR with varying scope of work and level of effort based on organizational requirements and mission requirements.
- Support OUSD(I&S) end users as Joint Worldwide Intelligence Communication System (JWICS) Public Key Infrastructure (PKI) Trusted Agent and SIPR PKI Trusted Agent (assisting in user account creation, PKI management, password / account resets, and troubleshooting of PKI accounts, and setting up user's certs on a new device).
- Comply and maintain mandatory annual certification and / or training requirements to be granted elevated account privileges required to support as PKI Trusted Agent. The Contractor can expect this to be as frequent as a daily occurrence.
- Serve as liaison between DISA Joint Service Provider and OUSD(I&S) community to keep abreast of routine and emergency information technology requirements, changes, service interruptions and collect information for dissemination to customers of upcoming DISA JSP initiatives and projects.
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Premier Enterprise Solutions is an equal opportunity employer committed to a merit-based workplace where employment decisions are made solely on qualifications, experience, and the ability to perform essential job functions. All hiring, training, promotion, compensation, and other employment decisions are conducted in compliance with applicable federal, state, and local laws governing equal employment opportunity. Premier upholds a workplace environment that is professional, inclusive, and based on individual merit and performance.
