What are the responsibilities and job description for the Medical Receptionist position at Premier Family Medical?
Job Summary: The receptionist will provide customer service to our patients and administrative support to our Medical team. This is a fast paced Medical Office with a high volume of calls and patients. This position serves as the companys first impression to all of our patients and visitors, we expect the person in this role to both dress and act professionally at all times.
Reports to the Office Manager
Main Duties and Responsibilities:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Work Experience:
High School Diploma/GED
Excellent customer service skills
Excellent phone etiquette
Detail oriented
Ability to Multitask
Team Player
Integrative medicine experience a plus
Excellent communication skills both verbal and written
Comfortable with daily office and administrative duties
Familiar with Outlook 365
Comfortable with EMR System
Language / Communication Skills:
Excellent oral and written communication skills; must also be good listener
PFM expects to observe the following from everyone:
We treat each other with respect, and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work, and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions, and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someones day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.
High School Diploma/GED
Excellent customer service skills
Excellent phone etiquette
Detail oriented
Ability to Multitask
Team Player
Integrative medicine experience a plus
Excellent communication skills both verbal and written
Comfortable with daily office and administrative duties
Familiar with Outlook 365
Comfortable with EMR System
Reports to the Office Manager
Main Duties and Responsibilities:
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Work Experience:
High School Diploma/GED
Excellent customer service skills
Excellent phone etiquette
Detail oriented
Ability to Multitask
Team Player
Integrative medicine experience a plus
Excellent communication skills both verbal and written
Comfortable with daily office and administrative duties
Familiar with Outlook 365
Comfortable with EMR System
Language / Communication Skills:
Excellent oral and written communication skills; must also be good listener
PFM expects to observe the following from everyone:
We treat each other with respect, and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work, and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions, and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someones day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.
High School Diploma/GED
Excellent customer service skills
Excellent phone etiquette
Detail oriented
Ability to Multitask
Team Player
Integrative medicine experience a plus
Excellent communication skills both verbal and written
Comfortable with daily office and administrative duties
Familiar with Outlook 365
Comfortable with EMR System
