Operations Assistant

Job Overview
We are seeking a detail-oriented and proactive Operations Assistant to join our dynamic team. The ideal candidate will play a crucial role in supporting daily operations, ensuring smooth workflow, and enhancing productivity across various departments and Franchisees. This position requires strong organizational skills, proficiency in computer applications, and the ability to manage multiple tasks efficiently.

Key Responsibilities include but not limited to:

• Act as a liaison between franchisees and internal teams to ensure effective communication and problem resolution.
• Support franchisees in operational areas, monitor franchisee performance, ensuring adherence to operational guidelines, service standards, and brand compliance.
• Assist in training franchisees on operational best practices, software tools, and service procedures.
• Manage daily operations, ensuring the efficient delivery of pool building and service activities.
• Handle administrative tasks such as processing reports, updating records, and maintaining franchisee documentation.
• Assist in the development and implementation of operational improvements, identifying areas for increased efficiency and cost savings.
• Track key performance indicators (KPIs) for franchisees and provide regular feedback on performance to Franchisees and Leadership.
• Collaborate with cross-functional teams (sales, marketing, finance) to support franchisee success.

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous experience in administrative, operations, or customer service roles is a plus
• Excellent organizational skills and attention to detail
• Strong communication skills (both written and verbal)
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other office software
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and the ability to handle customer inquiries and complaints with professionalism

Why Join Us?

About Premier Franchise Management

For over 30 years, the Premier brand has been making swimming pool dreams become reality. We Build and Service residential pools and spas nationwide with over 160 locations across the United States. Premier Franchise Management is the Franchisor for all our locations and provides support to help grow each individual business in hopes to grow the brand internationally into the future!

Company Culture – every individual that works for the Premier brand is an extension of our family. Our exciting culture and family values are the utmost important mission. From the CEO to our franchise pool builders, everyone is treated with the highest level of respect and held to the greatest level of standards in their work and how they carry themselves both personally and professionally.

Core Values – from a humble background, our CEO has built this organization off strict core values to carry the continuance of our company culture into every home we enter to build a pool. These values are as follows:

Integrity. The quality of being honest and having strong moral principles – 100% honest, 100% of the time!

Work Ethic. The principle that hard work is intrinsically virtuous or worthy of reward – Give your customers, your company, and your co-workers maximum effort…everyday!

Team Player. The ability to put aside your personal goals and work well with your co-workers towards a common goal – Support and work together with everyone within the organization!

Accountability. The willingness to accept responsibility for one’s actions – Acknowledge your mistakes, learn from them and commit to ensuring the same mistakes do not reoccur!

Quality of Work. All work shall be performed in a professional manner in accordance with the predetermined specifications, and expectations – Ensure that your work is completed promptly and void of error!Learn more about our company, read our success story, and learn about our future growth and opportunity for individuals to write their own story by visiting our website at https://premierpoolsfranchise.com.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Franklin, TN 37064 (Required)

Ability to Relocate:

• Franklin, TN 37064: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $60,000