Patient Relations Specialist

Job Description:

The Patient Relations Specialist acts as a primary point of contact for people screened at our Health & Wellness events, identifying their interests and needs, and converting them into patients within the practice. This role requires strong communication between patients and medical specialists and plays a vital role in supporting marketing efforts and the business development team.

Responsibilities:

Communication: Serve as a liaison between patients, medical staff, and providers to ensure seamless care coordination.

Patient Education: Provide and promote information about our medical services, procedures, and practice offerings at our Health Screening Events.

Building Rapport: Establishing a trusting and friendly relationship with patients, making them feel comfortable and understood, leading to successful conversions.

Follow-Ups: Conduct daily follow-up calls with leads from events, identify their needs, and convert them into scheduled office appointments.

Documentation: Keep precise records of patient interactions, concerns, and outcomes, ensuring all details are accurately logged.

Tracking: Monitor and track conversion of appointments and procedures resulted from screening events.

Qualifications:

• High school diploma or equivalent; associate degree in healthcare, public health, or marketing is a plus.
• Previous experience in medical/surgical services, healthcare, or patient relations preferred.
• Persistence in following up with leads, showing your commitment to helping them, and maintaining the relationship even after the initial interaction.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and work both independently and as part of a team.
• Experience with electronic medical records, ECW preferred.
• Willingness to travel to off-site locations for health screening events.

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Patient service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Clifton, NJ 07013 (Required)

Ability to Relocate:

• Clifton, NJ 07013: Relocate before starting work (Required)

Work Location: In person

Salary : $29