SUPV - COMMUNICATION CENTER

1611 S MAIN ST, DAYTON, OH 45409

Full-Time / Variable office hours

The Supervisor, CareFlight Communication Center, is responsible for oversight of the CareFlight Communication Specialists within the Premier Health system. The supervisor collaborates directly with the CareFlight Regional Operations Managers and Program Manager to ensure excellent customer service and safety for the CareFlight program.

Works closely with Medical Director of CareFlight Air and Mobile to ensure standards are met for patient transports, compliance with EMTALA, Commission on Accreditation of Transportation Systems (CAMTS), Federal Aviation Administration (FAA), and regulatory rules around transports.

Under the direct supervision of management, the Communications Center Supervisor has 24-hour responsibility for the CareFlight and MICU programs with regards to supervision of the Communications Specialists and operation of the CareFlight/MICU Communications Center. Assists with assuring quality of care to all CareFlight/MICU patients. Additionally, is responsible for staffing and scheduling of the Communications Specialists, policy and procedure development and implementation, departmental performance improvement, and assistance with financial management of communication specialist salaries, equipment and supplies, and meeting all MVH and program strategic goals. This position assumes the duties of a communications specialist at least 12 hours per week.

Knowledge/Skills

• Considerable knowledge of and experience in emergency medical services/critical care theory, skills, and practices
• Demonstrate high degree of professionalism and service excellence
• Excellent communication skills, both written and verbal, as well as ability to formally present to both large and small groups
• Ability to work in a changing/dynamic work environment
• Ability to work in a self-directed environment with minimal supervision
• Ability to make knowledgeable clinical assessments and judgments
• Ability to maintain confidentiality of medical records
• Excellent organizational skills
• Ability to work independently and self-motivate as well as motivate others
• Ability to meet deadlines
• Ability to multi-task
• Knowledge of the scope of practice in all levels of EMS
• Ability to use PC Software including e-mail, word processing, database spreadsheet development, and on-line learning programs.
  
  

Essential Duties & Functions

• Provide oversight and ensure appropriate coverage of Communication Specialists for the CareFlight program
• Assist with staff evaluation, feedback, and performance reviews.
• Provide coaching support and leadership to members of the team.
• Maintains professional relationships with EMS services, individual providers and key stakeholders
• Monitor real time interactions between Communication Specialists and CareFlight customers to identify opportunities for improvement. Works to develop and implement those interventions.
  
  

Minimum Level of Education Required: Associates degree. Candidates with requisite experience will be considered in lieu of formal college degree.

Additional Requirements

• Type of degree: EMS or healthcare related field
• Area of study or major: NA
• Preferred educational qualifications: Baccalaureate Degree
  
  

Licensure/Certification/Registration

• A Certified Flight Communicator (CFC/IAMTCS) or Certified Flight Coordinator (CFC/Commlink) certification is required
• NIMS 100, 700, 800 within 180 days of hire
  
  

Experience

• Minimum Level of Experience Required: 5 - 7 years of job related experience
• Prior job title or occupational experience: Minimum 3 years of hospital, aviation, medical transportation, or business experience
• Prior specific functional responsibilities: Scheduling, Planning
• Preferred experience: Minimum of 3 years of experience as a Communication Specialist within the CareFlight program. Previous experience as a pre-hospital dispatcher will be considered.
• Other experience requirements: N/A