What are the responsibilities and job description for the TELEPHONE OPERATOR position at Premier Health?
UPPER VALLEY MEDICAL CENTER
TELEPHONE OPERATOR
PART TIME / 11P-7 : 30A TO INCLUDE WEEKENDS, HOLIDAYS (MUST BE FLEXIBLE)
32 HOURS PER PAY PERIOD
The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and / or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life / death situations. The operator monitors / documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and / or radio equipment.
Minimum Level of Education Required : High School completion / GED
Additional requirements :
Position specific testing requirement : typing test - 30 minimum words per minute
Experience
Minimum Level of Experience Required : 1 - 3 years of job-related experience
Preferred experience : Telephone operator or high call volume management
Other experience requirements : Customer service
