Operations Manager

Operations Manager

About Premier Home Pros

Premier Home Pros is a fast-growing bathroom remodeling company headquartered in Akron, Ohio, with a vision to become the leading national provider of hassle-free bathroom renovations.

We are seeking a dynamic Operations Manager to oversee and optimize our daily operations, ensuring efficiency and continuous improvement across all departments. The ideal candidate will have a proven background in process management, resource allocation, and operational leadership within a fast-paced, high-growth environment.

Key Responsibilities and Tasks:

• Sales Team Management: Lead and manage the sales team, ensuring the smooth execution of all job stages from initial engagement through to funding.
• Paperwork Coordination: Assist the sales team in efficiently processing all necessary documentation for production, ensuring a seamless handoff to finalize transactions.
• Client Communication: Address client inquiries and follow-up questions promptly to ensure high levels of customer satisfaction.
• KPI Management: Maintain and track office KPIs, ensuring performance targets are met, including 75% demo rate, 50% close rate, and 4,250 NVPIL.
• Corporate Communication: Serve as a liaison with corporate infrastructure, providing responses to any questions or requests related to customers.
• Sales Meetings and Training: Conduct weekly sales meetings and provide ongoing developmental training to sales staff to promote growth and enhance performance.
• Collaboration with Production Team: Work closely with the production team to ensure smooth job installations, resolve customer escalations, eliminate cancellations, and track funding status.
• Accountability and Expectations: Foster a culture of accountability among sales representatives, ensuring that expectations are clear and consistently met.
• Sales Training and Retention: Lead ongoing sales training efforts aimed at improving customer retention and promoting long-term success at your location.
• Please note, this is not a full list of duties, and additional responsibilities may be assigned as needed to support the organization's goals.

Must Have:

• Proven experience in operations management or similar leadership role, preferably within a service or home renovation industry
• Strong ability to optimize processes and improve operational efficiency
• Excellent communication and interpersonal skills, with the ability to lead and collaborate with diverse teams
• Demonstrated ability to manage resources and drive operational improvements
• Proficiency in using operational and project management software (e.g., Salesforce, or similar CRM tools)
• Ability to thrive in a fast-paced, high-growth, and rapidly changing environment
• Results-oriented with a strong focus on execution and outcomes
• Strong problem-solving and decision-making abilities
• Ability to manage multiple projects and priorities simultaneously
• Action-oriented with a focus on achieving operational excellence

Benefits:

• Competitive pay structure.
• Medical, Dental, and Vision Insurance.
• Pet Insurance available for employees enrolled in medical coverage.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO) and paid holidays.
• Life insurance coverage for employees, spouses, and children.
• Short-Term and Long-Term Disability coverage.
• Company-paid Term Life and AD&D insurance ($25,000).
• Employee discounts on travel, services, and products.
• Comprehensive wellness programs to support your well-being.
• Professional development and career advancement opportunities.