What are the responsibilities and job description for the Service Administrator position at Premier Home Pros?
Job Title: Service Administrator
Job Overview:
We are looking for a dedicated Service Administrator to join our call center team. The ideal candidate will be responsible for managing customer inquiries, ensuring smooth communication, and resolving complex issues with professionalism and care. This position requires a patient, empathetic, and solution-oriented approach to help customers while maintaining a positive experience.
Key Responsibilities:
- Serve as a primary point of contact for customers, addressing their concerns and inquiries.
- Provide effective and efficient solutions to customer challenges, ensuring satisfaction with each interaction.
- Manage customer escalations, effectively de-escalating tense situations while finding prompt resolutions.
- Accurately document customer feedback, concerns, and any necessary follow-up actions in the system.
- Collaborate with other departments to resolve issues that require cross-functional support.
- Maintain a calm, friendly, and professional demeanor during all customer interactions.
- Ensure compliance with company policies and procedures while providing service to customers.
- Continuously strive to improve processes and contribute to the team’s overall success.
Requirements:
- Strong communication skills, both verbal and written.
- Exceptional problem-solving and conflict resolution abilities.
- Ability to remain composed under pressure and manage challenging situations with empathy.
- Previous experience in customer service or call center environment is preferred.
- Ability to multitask and manage high volumes of inquiries with attention to detail.
- Proficiency with customer management software or the ability to quickly learn new systems.
- A team player with a proactive approach to assisting customers and coworkers.
Compensation & Benefits:
- Competitive pay structure
- Medical, Dental, and Vision Insurance
- Pet Insurance available when enrolled in medical coverage.
- Employee Assistance Program (EAP).
- Paid time off (PTO) and paid holidays.
- Life insurance for employee, spouse, and child.
- Short-Term Disability (STD) & Long-Term Disability (LTD) coverage.
- Company-paid Term Life/AD&D insurance ($25,000).
- Employee discounts on travel, services, and products.
- Wellness programs to support your well-being.
- Professional development opportunities and career advancement prospects.
Work Environment:
- Fast-paced, customer-focused call center.
- Flexible shifts may be required.
Salary : $18 - $20
