What are the responsibilities and job description for the Dispatcher/Customer Service position at Premier Last Mile?
At Premier Last Mile, we believe in being proactive, determined and relentless in our pursuit of perfection. We embrace adversity, we run to the fire and we're always seeking like-minded individuals to join our team. Attitude is the difference between failure and success!
Job Description
Premier Last Mile is currently in need of an experienced Dispatcher to assist with overseeing the daily operations of white glove delivery of furniture and appliances.
Responsibilities:
- Provide assistance by telephone to customers, contractors and delivery agents.
- Provide excellent customer service at all times.
- Handling customer complaints and concerns in a professional manner.
- Communicates with clients and customers when necessary to advise them of delays and or updates.
- Processes changes or cancellations to delivery orders.
- Proactively monitors progress of delivery routes.
- Other duties may be assigned to meet business needs.
Qualifications:
- Strong customer service skills; ability to diffuse client frustrations.
- Ability to communicate in a professional/courteous manner.
- Exceptional attention to detail.
- Clear and concise verbal and written communications skills. Bilingual person is strongly desired but not required.
- Ability to follow written and verbal instructions.
- Ability to work in and handle stressful situations & high volume of phone calls.
- Experience working with personal computers and business applications is required.
- One year experience in a customer service environment is strongly desired.
- Must be able to multitask
- High school diploma or GED is required.
Skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with working knowledge of MS Office applications
- Proficient in English (oral and written) ( Spanish is a plus)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
We conduct pre-employment drug screens and background checks. Premier Last Mile is an Equal Opportunity Employer.
Schedule:
- Day shift (Must be Flexible with Availability)
- Monday to Friday
- Weekends
Job Type: Full-time
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
Schedule:
- 8 hour shift
Application Question(s):
- Are you available to work weekends?
Experience:
- Microsoft: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20