What are the responsibilities and job description for the Computer Repair Technician position at Premier LogiTech?

The Computer Repair Technician is responsible for diagnosing, troubleshooting, and repairing hardware issues for laptops, desktops, and related peripherals. This role also includes software troubleshooting, resolving issues related to operating systems and applications. The technician ensures optimal performance of systems by providing comprehensive repair and maintenance services.

Responsibilities :

Diagnose and troubleshoot hardware issues for laptops, desktops, and peripherals, including but not limited to : hard drives, motherboards, power supplies, memory, and displays
Perform repairs, replacements, and upgrades for faulty components, ensuring systems meet performance standards
Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications
Perform system recovery, reinstallation, and software updates as needed
Image machines with appropriate operating systems, ensuring proper setup and configurations.
Assemble, repair and troubleshoot high-end desktop builds and custom builds
Provide technical support to end-users, resolving both hardware and software issues in a timely manner.
Maintain accurate records of repair and service activities
Communicate effectively with users, explaining technical issues and solutions in a clear and understandable manner.
Perform hardware diagnostics and benchmarking, using software to properly test computer components for failures
Focus on productivity and turnaround time SLAs, while maintaining a high level of quality
Test systems to ensure successful repair and proper functionality
Collaborate with other IT team members on more complex system-related issues
Leverage OEM support portals (such as Dell TechDirect) to initiate warranty parts or update repair status
Provide cross-departmental updates on system repair status as requested

Skills and Specifications Required :

CompTIA A certification or similar preferred

Previous working experience as a computer technician for 2 years

Experience working with Dell TechDirect

Strong knowledge of computer hardware for both desktops and laptops.

Experience working with high-end desktop components.

Strong software and OS troubleshooting skills

Strong analytical and problem-solving skills

Excellent customer service and communication skills

Ability to work independently and efficiently manage repair tasks

Physical Requirements, with or without accommodation :

Ability to frequently stand, sit, walk, and bend

Ability to lift and transport up to 40 lbs.

Ability to work in a non-climate controlled environment

Equal Employment Opportunity

The success of Premier Logitech is due to the contributions of employees from diverse backgrounds, national origins and heritage. It is Premier Logitech's policy to provide equal employment opportunity for all applicants and employees.

Pay Range : $25 - $30 per hour

Salary : $25 - $30

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Computer Repair Technician

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