Medical Receptionist

Job Overview
We are seeking a dedicated and professional Front Desk/Medical Assistant to join our team. The ideal candidate will serve as the first point of contact for our patients and visitors, providing exceptional customer service in a fast-paced clinic environment. This role requires strong communication skills, attention to detail, and a solid understanding of medical terminology and patient care processes.

Responsibilities

• Greet patients and visitors warmly upon arrival, ensuring a positive first impression.
• Manage patient check-in and check-out processes efficiently.
• Schedule appointments and coordinate with medical staff to ensure smooth operations.
• Collect and verify patient information and patient payments, including insurance details and medical history.
• Maintain accurate records in the clinic's systems, ensuring confidentiality and compliance with regulations.
• Assist with basic administrative tasks such as data entry, and answering phone calls.
• Provide information about clinic services, procedures, and policies to patients.
• Handle inquiries and resolve any issues or complaints in a professional manner.
• Collaborate with healthcare providers to facilitate patient care and ensure seamless communication.
• Assist patients with home sleep test devices and distribution of devices.

Requirements

• Previous experience in a front desk or administrative role within a medical setting is preferred.
• Familiarity with medical terminology, clinic operations, and patient care practices is essential.
• Knowledge of physiology and emergency medicine is a plus.
• Proficiency in using electronic health record (EHR) systems or similar software. Experience in eClinicalWorks (ECW) a plus.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
• Excellent verbal and written communication skills to interact with patients, families, and staff members.
• Ability to maintain professionalism while managing sensitive information.
• A commitment to providing high-quality customer service in an urgent care setting.

If you are passionate about patient care and have the skills necessary to thrive in a dynamic clinic environment, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Pulmonology

Schedule:

• Monday to Friday

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Millsboro, DE 19966 (Required)

Ability to Relocate:

• Millsboro, DE 19966: Relocate before starting work (Required)

Work Location: In person