What are the responsibilities and job description for the Manager, IT Business Relationship Management position at Premier Nutrition?
Here’s what all the hype is about…
Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).
We have a simple, yet powerful, formula for our success, which we’ve been nailing for over 15 years. We start off with an organization powered by our company purpose—Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.
We don’t mind sharing our formula since, as people who we believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work™ for the 8th year-running in 2024. And we currently rank #3 on Fortune Magazine’s Best Workplaces in our category, and in the top 12 for each of the last 6 years.
We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 6% 401k match after 1 year, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.
PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on…#LI-HYBRID
The role you’re interested in…
As the Manager, IT Business Relationship Management (BRM) – Sales & Marketing, you will serve as the strategic technology partner and primary liaison between the IT organization and the Sales & Marketing business units. Your role will be instrumental in driving technology-enabled business solutions, optimizing system capabilities, and ensuring seamless data flow across critical applications, including Salesforce, Tableau, Service Now, and ERP-integrated sales processes.
The work environment...
So, what's it like to work her? If you're based in the greater Bay Area, you'll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead.
We are a dynamic, HYBRID workplace so every employee who lives within 100 miles of our offices is expected to come in each TUESDAY and WEDNESDAY. We aligned on those two common days way back in 2021 to be intentional about connecting in person for things like innovation, impromptu collaboration, having respectful challenges to get to better decisions, leadership role-modeling, and culture building. Great work cultures are built on stories about what great looks like in practice, and great stories on Zoom meetings are few and far between. The expected pay scale for this role is $140k to $160k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.
Our modern 50,000 sq. foot headquarters straddles the border of the cities of Emeryville, Oakland, and Berkeley, California with free onsite parking and many transportation options.
You’re excited about this opportunity because your time will be filled with…
Business Partnership: 50% of Time
- Act as a trusted advisor to Sales & Marketing leadership, aligning technology solutions with business goals.
- Collaborate with cross-functional teams (Sales Planning, Audit, Demand Forecasting, etc) to ensure transactional accuracy and compliance.
- Manage and mentor business systems analysts supporting Sales & Marketing applications.
- Translate functional requirements into configuration or functional specifications and work closely with the development team to build solution strategies and roadmaps timelines.
- Provide consultative support for new product and technology initiatives and ensure critical systems are enhanced to handle our changing business needs.
- Work closely with application and master data teams on capability roadmaps, integrations, and reporting needs.
- In conjunction with the business team, develop and maintain key KPIs.
Project Leadership: 20% of Time
- Drive IT-enabled initiatives from concept to implementation, ensure on-time delivery while meeting business value driving requirements.
- Define project scope, requirements, and stakeholder communication processes to keep projects on track.
- Champion change management efforts to enhance user adoption and maximize business value.
- Contribute to evangelism, advancement, and improvement of agile practices throughout the entire organization.
Application Administration and Management: 15% of Time
- In partnership with the IT Architecture and Integration team, ensure smooth end-to-end data flow between applications
- Oversee support activities through ticketing systems and process.
- Review system-based issues to identify business impacts and offer alternative options as these issues arise.
- Work with developers, system administrators, and vendors to test, deploy, and support new features and solutions.
- Maintain system documentation including but not limited to Functional Specifications, Business Processes, and Solution Analyses.
- Prepare and deliver communication plans for users, based on the platform and business needs.
The daily stuff that everyone does but few quantify: 15% of Time
- Attending meetings and presentations
- Participating in company-wide activities and events galore
- Impromptu conversations with colleagues
- Administrative activity like email, calendaring, expense reports, and other non-value-added work
- Learning and development
What are we looking for?
Education:
- BS in Information Technology or related field; or an equivalent combination of education and experience
Experience:
- 5 years of experience in IT based business analysis, business relationship management, or similar roles supporting Sales & Marketing.
- ERP (NetSuite) experience; Salesforce (or equivalent TPM) experience; Category Management Data and/or systems experience; Service Now experience
- Experience working within or alongside a corporate Sales Marketing team
- Knowledgeable in software development methodologies
- Project Management lead experience preferred; Agile experience is a plus
- Proven track record of driving process improvements and leading stakeholder relationships
Skills:
- Demonstrated excellent verbal/written communication skills across varying levels of the organization and teams.
- Ability to see the big picture and create milestones to achieve goals.
- Drive prioritization, problem solving activities, and lead road mapping exercises.
- Can work independently and cross functionally to formulate business/technical options.
- A self-starter, customer oriented, team player, with the ability to work in a fast-paced environment.
So, if after reading through this long list you’re thinking—I’m not sure I meet 100% of these requirements, should I still apply? YES—if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!
Key Capabilities & Traits Important to Add to and Diversify your Current Team:
- Strategic thinking & business mindset
- Stakeholder management
- Technology & process optimization expertise
- Challenge ideas respectfully
- Influence and inspire
You will thrive here and may just do the best work of your life if…
- You want to be an integral part of shaping and nurturing an amazing work culture
- You like trying out novel minimum viable product people-related ideas
- You are okay working in the grey, but can make moves toward process & continuous improvement standards
- You can be flexible in your approach to people challenges and abandon past practices if they don’t make sense or would lead to a poor outcome
- You are comfortable being natural, casual, open, and even a bit playful at work
- You don’t have a big ego and hate siloed thinking
- You like to get sh*t, I mean—stuff done
- You can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the next
- You can do periods of focused, deep work on projects that drive the needle
This may not be your ideal next career move if…
- You like hierarchy, command and control management
- You want to build lots of processes, systems, governance, or policies and make a beautiful bureaucracy
- Dealing with ambiguity or experimentation is not your jam
- You try to resolve challenging interpersonal situations over instant messaging or passive aggression
- You revel in the details and ineffable beauty of a finely-wrought, fully-baked new HR program
- You enjoy writing stuffy job descriptions (smiley face)
- You like managing from your house with your camera off and demonstrating excellence through email
- You tend to chase whatever shiny object presents itself during the day instead of real results
Here's the deal with our not-so-standard, ahem...standard interview process because we know you are the curious type, which is why you're still reading this....
- Quick 30 min phone chat with a member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have
- Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you—
- and who wants that?):
- A series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities)
- A case study or job task to simulate what you’d actually be doing in the role (since your job is not actually to be interviewed for a living, so why is that the thing companies rely on so much? Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the applause stops.
- Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don’t just believe us—just ask the 93% of our people who said this is a great place to work in our most recent employee survey.
If we haven’t convinced you to apply already, here are some of our favorite perks and benefits:
- Friday afternoons off year-round (and of course a hefty PTO package plus 11 holidays)
- 6% 401K match. Literally free money
- Hybrid work with an average of 2-3 days a week in the office for local folks
- All jobs are bonus-eligible
- Work-out time during work
- Free custom lunch twice a week. Plus, plenty of snacks and shakes.
- 2 weeks of work from anywhere time to move your Big Rocks
- Quarterly team building events/happy hours (city-wide scavenger hunt, bowling, ropes course, putt-putt)
- Bring your dog to work (3 days/week)
- Extended paid parental leave regardless of gender or familial make-up
We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.
Salary : $140,000 - $160,000
