What are the responsibilities and job description for the Customer Service Representative - Part Time position at Premier Orthopaedics?
Join our Team at Premier Orthopaedics!
Title: Part Time Customer Service Representative
Location: King of Prussia, PA
Premier Orthopaedics is looking for a Part Time Customer Service Representative to work at our King of Prussia, PA corporate office!
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Job Requirements:
- High school diploma/GED required
- Possess patient registration experience; experience with Medicare, private health insurance & worker’s comp insurance preferred.
- Resourceful and able to ask appropriate questions in order to provide callers with
an excellent experience. - Excellent data entry and spelling skills.
- Self-motivated; able to work well independently and as a team.
- Ability to multi-task and prioritize.
- Strong decision-making skills.
- Excellent customer service to callers.
- Speak with confidence in a pleasant & professional manner.
- Be thorough, while effective and efficient.
- Possess a strong work ethic and excellent attendance record.
- Bilingual (Spanish) a plus, but not required.
Position Responsibilities
- Screen patients to establish urgency of condition and coordinate appointments within the appropriate time frame.
- Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
- Coordinate appointments with appropriate physicians in patients’ preferred office locations (19 physicians and 16 office locations throughout Southeastern Pennsylvania and South Jersey).
- Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
- Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Confirm patient appointments and answer telephone inquiries with accuracy.
- Ensure complete and accurate patient registrations.
- Be willing to assist in other areas/departments when time permits.
- Other tasks as assigned or requested.
