Customer Service Representative

Join our Team at Premier Orthopaedics!

Title: Customer Service Representative

Location: Candidate has the option to work in either our Exton, Havertown, or West Chester location.

Schedule: Monday-Friday, 8:00am-4:30pm

Benefits

At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events
  
  

Job Requirements

• High school diploma/GED required
• Possess patient registration experience; experience with Medicare, private health insurance & worker’s comp insurance preferred.
• Resourceful and able to ask appropriate questions in order to provide callers with an excellent experience.
• Excellent data entry and spelling skills.
• Self-motivated; able to work well independently and as a team.
• Ability to multi-task and prioritize.
• Strong decision-making skills.
• Excellent customer service to callers.
• Speak with confidence in a pleasant & professional manner.
• Be thorough, while effective and efficient.
• Possess a strong work ethic and excellent attendance record.
• Bilingual (Spanish) a plus, but not required.
  
  

Position Responsibilities

• Screen patients to establish urgency of condition and coordinate appointments within the appropriate time frame.
• Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
• Coordinate appointments with appropriate physicians in patients’ preferred office locations (19 physicians and 16 office locations throughout Southeastern Pennsylvania and South Jersey).
• Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
• Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Confirm patient appointments and answer telephone inquiries with accuracy.
• Ensure complete and accurate patient registrations.
• Be willing to assist in other areas/departments when time permits.
• Other tasks as assigned or requested.