What are the responsibilities and job description for the Customer Service Representative position at Premier Orthopaedics?
Join our Team at Premier Orthopaedics!
Title: Customer Service Representative
Location: Candidate has the option to work in either our Exton, Havertown, or West Chester location.
Schedule: Monday-Friday, 8:00am-4:30pm
Benefits
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
Title: Customer Service Representative
Location: Candidate has the option to work in either our Exton, Havertown, or West Chester location.
Schedule: Monday-Friday, 8:00am-4:30pm
Benefits
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
- High school diploma/GED required
- Possess patient registration experience; experience with Medicare, private health insurance & worker’s comp insurance preferred.
- Resourceful and able to ask appropriate questions in order to provide callers with an excellent experience.
- Excellent data entry and spelling skills.
- Self-motivated; able to work well independently and as a team.
- Ability to multi-task and prioritize.
- Strong decision-making skills.
- Excellent customer service to callers.
- Speak with confidence in a pleasant & professional manner.
- Be thorough, while effective and efficient.
- Possess a strong work ethic and excellent attendance record.
- Bilingual (Spanish) a plus, but not required.
- Screen patients to establish urgency of condition and coordinate appointments within the appropriate time frame.
- Conduct comprehensive patient interviews and enter accurate information for each patient into patient management system.
- Coordinate appointments with appropriate physicians in patients’ preferred office locations (19 physicians and 16 office locations throughout Southeastern Pennsylvania and South Jersey).
- Screen patients for insurance to ensure that we accept their plan and advise of patient responsibilities prior to appointments (ie: referrals, co-pays, etc.)
- Maintain and protect the patient’s confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Confirm patient appointments and answer telephone inquiries with accuracy.
- Ensure complete and accurate patient registrations.
- Be willing to assist in other areas/departments when time permits.
- Other tasks as assigned or requested.
Salary : $43
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