What are the responsibilities and job description for the Surgery Scheduler I position at Premier Orthopaedics?
Join our Team at Premier!
Title: Surgery Scheduler I
Location: Malvern, Collegeville, PA
Schedule: Monday-Friday 8:00am-4:30pm
About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.
What We Offer:
- Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
- Generous paid sick and vacation time.
- Flexible work hours.
- Excellent opportunities for growth and advancement.
- Employee referral reward program.
ESSENTIAL FUNCTIONS
- Schedules office and hospital based medical procedures for patients utilizing the appropriate scheduling codes.
- Interfaces with the appropriate staff to ensure a cohesive working relationship in providing patient care.
- Enters notes and/or special instructions for scheduling in the EMR system and updates system as needed.
- Scribes voicemails and returns appropriate calls in a timely manner as needed.
- Calls patients to schedule surgery within 48 hours of the order being signed and schedules all pre-op and post-op appointments for the patient.
- Tracks and obtains medical clearances and pre-surgical testing for scheduled surgeries/procedures.
- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties needed.
- Completes accurate documentation of informed consent with patient for surgery/procedure and collects patients’ financial responsibility in person or via telephone.
- Communicates clinical instructions needed for surgery/procedure, including but not limited to information regarding testing, time of patients scheduled arrival and other relevant details.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled as needed.
- Updates patient information in the practice management system and EMR.
- Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Assists with other office duties as needed, including but not limited to checking patients in/out, registering patients, preparing charts, answering phones, scheduling appointments, and completing disability and workers compensation forms.
QUALIFICATIONS
- High school diploma/GED or equivalent working knowledge experience preferred.
- Minimum of one – two (2) years of medical office scheduling or administration experience in a hospital or similar environment. Requires knowledge of insurance rules and regulations, coding and medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience highly preferred.
- Knowledge of scheduling policies and procedures.
- Skill in customer service and patient care.
- Skill in maintaining professional relationships with patients, family members and the public.
- Skill in establishing good working relationships with both internal and external customers.
