What are the responsibilities and job description for the Regional Director - Parking Services position at Premier Parking?
Position: Regional Director - Parking Services
Location: Austin, Texas
Regional Director Position Summary
The Regional Director is a managerial position that supports and oversees the operations in an assigned territory. The Regional Director ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards. In addition, the Regional Director is responsible for maintaining client relationships and continuing business development in the assigned territory.
Regional Director Duties and Responsibilities
Hire, train, manage, and provide leadership for a team of Area Directors, Operations Managers and Operations Supervisors
Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
Control spending and keep expenses within approved budget
Maintain maintenance control documents while meeting maintenance goals
Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits and coaching individual staff members
Work closely with Area Directors, Operations Managers, and clients to define performance measurements and execution
Ensure all client operational documentation is compete and recorded for client and Premier records
Ensure Premier’s standards of Customer Service are met by all team members in assigned territory
Communicate and explain new directives, policies, or procedures to Area Directors and Operations Managers
Project a positive image of the organization to employees, customers, industry, and community
Conduct performance evaluations that are timely and constructive
Develop and market new business within territory, including valet parking, self-park, healthcare support services, and other support services
Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, and client presentations
Perform other duties as necessary
Regional Director Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
Incumbent must be able to
Stand for up to six (6) consecutive hours
Work outdoors in all weather conditions
Communicate effectively in written and spoken English with team members, clients, and customers
Perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication, and to make the discriminations in sound.
If portfolio includes valet locations, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes
If portfolio includes shuttle locations, incumbent must be able to drive all shuttle vehicles used at the location
Regional Director Position Qualifications
Skills and Abilities
Ability to plan and manage time for multiple tasks to meet established deadlines
Strong interpersonal skills; frequently communicate with team members and clients; must be able to exchange accurate information
Able to detect safety concerns and adjust accordingly
Must be able to communicate effectively in both written and verbal form
Must maintain confidentiality of all work-related information
Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
Good work habits and willingness to work extended hours if requested to complete a job when required
Education and Experience
High School Diploma or GED required; Bachelor’s degree preferred
At least five (5) years of related business experience in multi-site operations management required
Experience in developing a request for proposal (RFP) strongly desired
Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required
Certificates and Licenses
A clean driving record and current driver license must be maintained
Other Requirements
Must be at least 21 years of age
Must be able to work a flexible 40 hour week, including nights and weekends when necessary
Required to travel to and from local assigned client sites
Must follow appropriate grooming standards
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach with hands and arms and may be frequently required to sit. The employee is occasionally required to walk and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may be required to remain in a stationary position for extended period.
