Wholesale Phone Sales Representative

Wholesale Phone Sales Representative

Location: Remote

Schedule: Full-Time Non-Exempt

Salary: $20 per hour Commissions

JOB SUMMARY:

The Wholesale Phone Sales Representative applies extensive knowledge of our product lines and automotive knowledge. Wholesale Phone Sales Representatives assist our customers in finding the right products for their needs. Requires communicating with customers through phone and email, as well as receive inbound calls and follow up on sales quotes through outbound calls. This position reports up to the Director of Sales.

PRIMARY DUTIES & RESPONSIBILITIES

• Evaluate customers’ needs and make recommendations for products explaining how the product will benefit the customer
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Secure and renew orders, place orders, and arrange for shipment
• Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
• Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questions
• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
• Attend company training seminars to become familiar with product lines
• Identify resale opportunities and support them to achieve sales plans
• Document account activities, generate reports and keep records of business transactions with customers and suppliers
• Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
• Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
• Follow up on quotes in order to promote products and increase customer satisfaction
• Work with internal departments and external business partners to resolve customer issues
• Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriate

• Other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATION

• High School Diploma or Equivalent
• 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education
• Associates Degree in Applied Science, Mechanical training, and/or related degree
• Automotive Service Excellence (ASE) as a Master Technician or other related certifications.

JOB REQUIREMENTS

• Previous Call Center or Customer Service Experience
• Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
• Strong problem-solving skills with ability to analyze customers’ needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Must be able to understand customers time restraints, budget, and goals.

BEHAVIORAL COMPETENCIES

• Excellent oral and written communication skills
• Strong needs analysis and problem-solving skills
• Strong math skills.

TECHNICAL COMPETENCIES

• Intermediate proficiency with MS Office suite: Excel, Word, Outlook, PowerPoint, instant messaging, and internet navigation.