What are the responsibilities and job description for the Customer Service Representative position at Premier Personnel Group, Inc.?
Our client, a manufacturing company based in Edison NJ, is looking for an experienced Customer Service Representative to join their team. This is a permanent position that offers full benefits and paid time off.
Required skills:
- Customer Service Experience – preferably in a manufacturing or wholesale setting - You must have been dealing with a tangible PRODUCT, not a service!
- Web Based EDI Portal knowledge/experience
Skills strongly desired:
- Experience with Netsuite
- Knowledge of Export Compliance would be a big plus,
- Experience in Logistics, Basic Customer Service procedures.
- Experience in the manufacturing environment/Industry
Basic Position Job Description and duties will include:
- Communicate with customers by phone, email, fax, Web, and EDI, to receive process, change and update incoming orders for completeness.
- Work with Operations to meet special demands of new programs to meet pre-production schedules for builds and new production lines.
- Transmit data thru traditional EDI and Web Based customer specific trading portals.
- Enter, maintain and update NetSuite system and Sales Order records with changes and new information from customer or their logistic departments.
- Customer Service duties for assigned customers
- Input, create and maintain data within the EDI system
- Capture spikes is customer forecasts/requests
- Process complaints, credits, and returns as needed.
- Printing orders and distribution of order packets.
Please submit your resume for immediate consideration
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $25 - $26