Delivery Specialist

Job Description

Job Description

General Purpose :

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customers residence. Has thorough knowledge of the rental (lease) agreements, merchandise and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties :

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding all monies collected while in the field.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customers residence promptly.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the third ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to like new condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Other Duties :

Additional duties, as time permits include :

Requirements :

Required Skills :

Efforts, Demands, and Conditions :

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

Relationships :

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.