What are the responsibilities and job description for the Contents Manager - Hawaii Island position at Premier Restoration Hawaii?
About Us:
Locally owned and operated, Premier Restoration Hawaii helps restore homes and businesses affected by fire, water, wind, or mold damage. Our mission is to make a difference by restoring the lives of people, businesses, and communities in Hawaii.
With a commitment to our core values—Customer First, Communication, Team, Pride in Work, and Play to Win—we provide peace of mind by restoring properties to their pre-loss condition.
Position Overview:
We are seeking a highly motivated Contents Manager to oversee and coordinate all aspects of contents restoration projects. This role requires strong organizational skills, attention to detail, and the ability to manage both people and processes effectively.
Responsibilities:
Project Estimation & Planning
Accurately assess the scope and cost of contents restoration projects, including:
- Pack-outs and pack-ins
- Structural and contents cleaning
- Content valuation (identifying high-value items and special handling needs)
Develop schedules for contents projects, including:
- Assigning personnel
- Coordinating equipment and materials
- Tracking project progress
Project Execution & Team Leadership
- Lead and oversee contents technicians and team leads
- Ensure proper documentation of pre-existing damage and maintain accurate records of jobs and client belongings
- Minimize breakage and ensure quality control throughout the process
- Provide outstanding customer service and clear communication with clients
- Collect required payments from clients
Operations & Administration
- Utilize company job management software
- Manage performance reviews for content technicians
- Act as the point of escalation for customer concerns or complaints
- Communicate with the team to ensure customer expectations are met
- Attend bi-weekly production meetings
Requirements:
- Experience: 2 years of relevant experience preferred (restoration experience a plus)
- Technical Skills: Knowledge of Xactimate and/or residential/commercial restoration preferred
- Physical Ability: Must be able to lift at least 50 lbs. and work in PPE, including respiratory protection
- Availability: Willing to work a rotating on-call schedule, including nights and weekends
- Communication: Strong verbal and written communication skills
- Technology: Computer literate, able to work with job management software
- Drivers License: Valid driver's license in good standing
Why Join Us?
Competitive Pay & Benefits:
- Paid Time Off
- Health, Dental, & Vision Insurance
- Matching 401(k) Plan
Team-Oriented Culture: Work with a dedicated team that values collaboration and excellence
Job Type: Full-time
Offers of employment are contingent on passing a background check and drug screening.
