Project Coordinator

Job Title: Project Coordinator

POSITION OVERVIEW: The Project Coordinator is assigned to specific stores within a district(s), responsible for scheduling customers projects with the best fit installers to provide a best-in-class customer experience. Also ensuring that 100% of customer contact activities are accomplished on a daily and weekly basis, while maintaining the scheduling of their assigned stores’ projects and customers. This is a remote position.

1. Scheduling & Welcome Calls (40%)

• Assist with incoming customer inquiries and provide installation timeframes to clients for details, jobs, and work orders.

• Be a moving resource and consult on installation solutions with the customer to create an accurate schedule timeline.

• Consistent scheduling accuracy to the capacity sheets. Maintaining contact with your installers so that capacity sheets are kept up to date.

• Completion of daily activity list. Including annotating scheduling issues/reschedules outside those listed on the activity list.

• Reaching out to your installers daily to ensure they are on track to complete their day.

• CIO and IMS accuracy and thorough detailed note taking.

• Scoping incoming jobs, work orders and details to ensure they match the assessment done for the project with labor and product.

• Manage all Cilio buckets in the assigned district.

2. Client Satisfaction (40%)

• Provide pre-installation welcome/introduction calls/texts and post-installation follow-up calls/texts and resolve issues if any for customers.
• Ensuring customers are spoken to about our survey and the scoring.
• Maintaining a positive LTR score through installer communication, appropriate scheduling, and encouraged customers to take the survey.
• Champion PSG reputation through issue resolution and expedited timeframes.
• Consistently respond to daily voicemails, emails and text messages throughout the workday.

· Work with installers to Identify problems in a timely manner, resolve problems in early stages, and develop alternative solutions.

3. Inter-Departmental Support (10%)

• Maintain updated weekly lead time reports.

• Weekly district meetings to discuss lead times, capacity, scheduling items, etc.

• Training meetings as determined by management.

• Employees are encouraged to schedule meetings with supervisors at least once a month to discuss workload, goal setting, progress, and results.

• Any other meeting directed by management during the business day.

• Attending all assigned meetings for the position.

• Maintain positive and upbeat intercommunication with the field and office staff, subcontractors, and stores to ensure mutual purpose and action.

4. Business Management and Organization (10%)

· Perform IST calls to obtain PRs and notify of issues with product. Log all PRs/change orders to Exception Log

· Use time efficiently and work in an organized manner.

· Work well with others in group problem solving situations.

• Provide support and take ownership of departmental improvement projects.
• Analysis of negative customer experiences and implement solutions from the experience.

· Create IHWO/IHD as needed to move a customer resolution forward.

· Keep and maintain a clean workspace throughout the day and at the end of each shift.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Weekly pay

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)

Location:

• Portland, OR 97225 (Required)

Work Location: Remote

Salary : $20 - $24