Training Technician/Evaluator

Training Technician/Evaluator

Fort Sam Houston

Pay: $15/hour $4.57 (health and wellness) - Pay increase in February 2025!

Requirements:

• Must possess 3 years of experience in similar role
• Experience in direct delivery of instructions
• Experience in an academic training environment.
• Able to clearly communicate, present materials in a confident manner, and articulate as needed.
• Proficient in the basic Microsoft Office Suite (Word, Excel, and PowerPoint) and familiarity with Adobe Acrobat Pro.

Position Overview:

• Collect, analyze, and evaluate accreditation, affiliation, and quality assurance data. Create trend reports concerning data collected and make recommendations based on results.
• Develop various databases to store and retrieve accreditation, affiliation, and quality assurance data
• Assist SEO Division Managers and/or Contracting Officer Representative (COR) personnel with reports.
• Examine problem areas and identify solutions.
• Develop processes to improve the effectiveness of current operational activities.
• Work with Information Management and other METC divisions on processes to streamline data collection.
• Examine problem areas and identify solutions.
• Perform data entry using word processing, spreadsheets, or database commands; and format material as required.
• Create data directories/subdirectories for file and report generation retrieval purposes.
• Maintain paper and digital files and retrieve reports upon request.
• Interact with departmental and other staff on matters affecting data and make recommendations for improvement or enhancement to processes to ensure data entry collection and retrieval.
• Facilitate Classroom Standards and Compliance Checklists (CSCC) with SEO Division Managers and/or COR as well as other METC Divisions Programs annually; contact with Program Directors for scheduling shall be required.
• Review education/training from the program instructors, interaction with students, classroom conditions, and other items required for display within classrooms as necessary. Once all information has been received, Training Technicians shall collaborate with METC Faculty Management and Accreditation (and SEO Division Managers and/or COR) to complete their reports for the verification process. CSCC reports shall be returned within 72 hours to the applicable Program for review and all deficiencies shall be identified and reassessed within thirty calendar days.
• Required to learn functional areas and responsibilities to brief at METC orientations monthly. Training Technicians should be able to explain their role accurately and efficiently within METC, DHA, and each military service. Brief on the extended function of creating surveys upon request for programs and survey ability to improve training to incoming staff.
• Assist in conducting Quality Assurance Review (OAR) by coordinating and conducting briefings with scheduled programs, providing data for return and review, arranging appointments for interviews, and finalizing the executive summary (EXSUM) as needed. Training Technicians shall review relevant survey data results before conducting QARs and program checklists to complete the OAR process.
• Assist SEO Division Managers and/or COR with data to develop goals, objectives, and strategic plans.
• Provide graphical data to demonstrate trends and other statistical data to users at the program level and senior executives.
• Make recommendations to department personnel and provide continuous process improvement to the SEO.
• Training Technicians shall resolve all substantiated customer complaints within five (5) business days after notice of complaint.