What are the responsibilities and job description for the Data Operations Center Technician position at Premier Talent Partners?
Responsibilities
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Determine the best solution based on the issue and details provided by customers
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- 100% onsite
- 12 month Contract
- Replace ticketed component (HDD, SSD, DIMM, PSU, fan)
- Receive/send packages for replaced components (RMAs)
- Assist with regular site maintenance activity (inventory, cleanup, etc.)
- Escalate complex and/or abnormal issues on site with the DCO team
- This role is not limited to a single data center location, role will support all Hillsboro, OR locations.
- Experience with desktop PC and/or datacenter server hardware
- Intermediate knowledge of Linux, operational understanding of and how to modify/add DNS zone files, experience using version control such as git or hg, basic scripting, and regular expressions
- Able to lift 20-30lbs on a daily basis
- Excellent verbal and written communication skills
- Excellent time and project management skills
- $31.72 - $32.41 /hour Pay Rate
At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.
- Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
- We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
- It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.
Salary : $32 - $32
