What are the responsibilities and job description for the IT Service Technician position at Premier Technology LLC?
Premier Technology LLC.
The Service Technician is responsible for resolving IT customer service requests.
Duties & Responsibilities
- Incident Support - Provide resolution to incidents involving end user computing devices, software, output devices and other technologies. This includes troubleshooting basic network issues related to Active Directory, DNS, DHCP, printer servers, etc.
- Assigned Tasks - Complete tasks assigned related to the support and troubleshooting of desktop hardware/software, output devices, and other technologies. Maintain documentation.
- Project Support - Participate in projects related to desktop hardware/software, output devices, and store/field office technologies. Including hardware deployments. Coordinate with the other team members.
- Proactive Support - Engage customers, evaluate system and devices to prevent incidents related to desktop hardware/software.
- Travel around the Cedar Rapids, Iowa City area. Occasional travel to other cities in Iowa required.
Qualifications
- Sense of urgency, organizational skills, professional presence and team work
- Extensive skills related to the operation and troubleshooting of desktop systems and software.
- Skills related to Server, Windows Desktop & Network Troubleshooting
- Strong understanding of networks and equipment related to the networking of desktop and work-group devices.
- Outstanding customer service and communication skills.
- Ability to lift up to 50lbs or heavier with assistance from another team member.
- Ability to move and disassemble technology devices.
- 2 years or similar requirements.
Job Types: Full-time, Part-time
Pay: $16.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $26
