Field Service Coordinator

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior work standards while prioritizing our customers' needs and ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive and thrives in collaborative environments, we eagerly await your connection!

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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

The Field Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance. 

COMPENSATION

This position offers a competitive compensation package, benchmarked to regional market standards, consisting of an hourly base pay plus the opportunity for quarterly profit sharing after one year of employment.

LOCATION

9138 Bluffton Rd, Fort Wayne, IN, 46809

HOURS

Monday - Friday 8:00 AM to 5:00 PM EST

• Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.  
• Coordinate all repair operations within the assigned region, ensuring seamless customer support.  
• Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.  
• Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.  
• Ensure timely communication of updates to internal and external customers as required. 
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.  
• Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary. 
• Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts. 
• Complete monthly credit card reporting and promptly notify your manager of any quality concerns.  
• Report directly to the Senior Fleet Manager. 
• Other duties may be assigned. 

• MUST HAVE 
• 4 years of experience and demonstrated expertise in advanced automotive knowledge or customer service skills. 
• Proficiency in working efficiently in fast-paced environments. 
• Capability to effectively manage stressful situations. 
• Strong prioritization skills to handle urgent matters promptly. 
• Proficient in utilizing Microsoft Office suite. 
• Availability to handle occasional calls outside of regular business hours and on weekends, as necessary. 
• Responsible handling of company credit card transactions. 
• NICE TO HAVE 
• Familiarity with hydraulic/PTO systems 
• Familiarity with Crane systems 
• Vast understanding of tires and appropriate applications 

EMPLOYEE BENEFITS

Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer 

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.

Salary : $50,000 - $60,000