Patient Experience Coordinator

Overview
We are seeking a dedicated and advanced professional Patient Experience Coordinator to join our team. This role is essential in providing exceptional customer support and ensuring the smooth operation of our office. The ideal candidate will possess strong organizational skills, be proficient in office management, and have a friendly demeanor to create a welcoming environment for clients and visitors.

Responsibilities

• Handling all incoming communications related to new and existing patients.
• Engage with New Patient Calls: Professionally handle incoming new patient phone calls. Provide accurate and informative responses to inquiries. Guide potential patients through initial queries with patience and empathy.
• Scheduling patients for their subsequent appointments using our Electronic Health Record (EHR) system.
• Maintaining 100% data accuracy for each patient across all appointments.
• Managing the appointment confirmation and reminder system.
• Managing the process for appointment rescheduling, cancellations, and addressing broken appointments.
• Upholding a consistently high rate of kept appointments.
• Facilitating seamless patient check-in and providing necessary information to providers for each treatment.
• Ensuring that patients have their next appointment scheduled before concluding their ongoing visit.
• Monitoring and ensuring completion of recommended treatments before patient check-out.
• Collecting and scheduling patient payments.
• Assisting patients in completing required paperwork in preparation for re-exams at appropriate intervals.
• Leading daily team huddles in accordance with the Driven Operating System.
• Promotion of Offers: Promote and support new patient offers to attract and retain clients. Demonstrate the value of these offers in line with the patient's needs.

Skills

• Exceptional Communication Skills: Demonstrate a high level of communication proficiency to engage empathetically and professionally with patients and colleagues.
• Sales Training and Confidence: Comfortably embrace sales training and processes, demonstrating confidence in interactions.
• Proficiency in Hospitality Skills: Exhibit genuine interest in patient well-being and possess the ability to guide patients through their treatment plans.
• Keen Attention to Detail: Display meticulous attention to detail, ensuring precision in all documentation and patient interactions.
• Skilled Confrontation: Display a high level of assertiveness and diplomacy in handling patient confrontations to overcome obstacles hindering appointment attendance.

If you are an enthusiastic individual who thrives in a dynamic environment and possesses the required skills and are looking for a career with personal and professional growth, we encourage you to apply for this exciting opportunity as a Patient Experience Coordinator.

Applicant must fill out associated questions in order to be considered.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to work Mon/Wed/Fri 8-7:15 and Tues/Thur 8-1:15 with no restrictions?
• When are you looking to start?
• What success markers did you use at your last job to measure how you performed at your roles and duties?
• How would you define communication?
• What is the last book you read?
• How would you describe your comfort level with technology? What is the latest business software you learned?
• Why are you looking for a new opportunity?

Work Location: In person

Salary : $52,000 - $60,000