Personal Banker

Description

Intentionally Customer Focused. Community Minded. Collaborative. If these are words that describe you and the workplace you’d like to invest your time with, then apply today to join the PremierBank team as a Personal Banker at our growing Janesville branch!

Position Summary: As a Personal Banker, you will have the opportunity to create a difference in the lives of our customers every single day. You will open and close accounts for our customers, complete transactions including but not limited to deposits, withdrawals, transfers, check cashing, etc., as well as provide guidance to help them make informed decisions about their financial needs by answering questions, resolving issues or referring them to the appropriate contact. Keeping our core value of being community minded at the forefront, this individual will help to actively promote PremierBank in the Community.

Who are we? PremierBank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized and friendly manner. We are a true community bank with the goal of always focusing on our customer relationships and serving as a trusted financial resource for the communities that we serve.

Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promotes, represents, and welcomes current and potential customers, and vendors to the bank in a professional and inviting manner.

• Promotes and encourages a positive working environment with a can-do attitude which fosters our Mission, Vision, and Core Values.

• Proficiently performs routine basic and complex transactions and tasks including but not limited to: accept and process deposits, withdrawals, internal transfers, wire transfer requests, check cashing, loan payments and advances.

• Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.

• Maintain proper cash levels and keeps cash secure at all times. Accurately balances teller drawer, vault (including buying/selling currency to Federal Reserve) and ATM. Reports variations in accordance with bank policy.

• Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.

• Handle coin which requires bending and lifting.

• Basic account maintenance including address changes, holds, stop pays, travel notifications.

• Completes required reports timely and accurately (including MIPR and CTR)

• Knowledge of PremierBank’s depository products accounts, apps, and online services along with a strong understanding of the bank’s products and services. Promote and refer other bank products/services to customers when appropriate.  Proactive follow up with customers on all new services to ensure satisfaction with the services provided. 

• Actively helps to develop and promote awareness campaigns to help strengthen customer relationships.

• Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. 

• Complete and/or ensure all audit and security policies and procedures are followed in accordance with bank policies and Federal Regulation. 

• Complete required compliance and job specific training. Familiarity and adherence of all Bank Secrecy Act requirements including the ability to identify and properly report fraudulent and suspicious loan activity.

• Assist in other duties including but not limited to: general administrative duties, shredding documents, counting and rolling coin and strapping cash, or other duties that may be necessary and/or requested to fulfill the responsibilities of this position.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS: 

• High School Diploma required.

• One year of previous customer service experience and/or one year of Teller or cash handling experience required.  

CORE COMPETENCIES/QUALIFICATIONS DESIRED:

• Interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.

• Maintain composure and professionalism under pressure, including the ability to deal effectively with time pressures, stress and multi-tasking that can change hourly depending on level of customer activity.

• Ability to maintain a cohesive work environment with coworkers.

• Maintain the highest level of confidentiality and discretion of customer and bank information.

• Show high attention to detail, with the ability to problem solve basic issues, i.e., identify and correct balancing errors. Execute basic math skills.

• Operate a computer and other standard office equipment.

Additionally, the RIGHT candidate will have personal values that align with the core values we live by:

• Intentionally Customer Focused

• Collaborative

• Integrity. Professionalism. Respect. In ALL we do.

• Accountability

• Community Minded

ESSENTIAL PHYSICAL / MENTAL REQUIREMENTS:

• This position typically works in an office environment and is not subject to excessive physical demands. Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

PremierBank is an affirmative action and equal opportunity employer and adheres to EEO Guidelines to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.