Front Desk Lead Receptionist

JOIN THE PREMIERE TEAM

We are always seeking professionals who will add value to our team. Whether you're an experienced instructor, an enthusiastic admin, or someone ready to contribute behind the scenes, we welcome you to join the Premiere family!

COMPANY OVERVIEW

Premiere Dance Project is a dance studio located in Waukee, IA offering high-quality dance education for children ages 1.5-18 years. Our programs, classes events cater to all skill levels – from beginner to advanced. At Premiere we are dedicated to developing students through dance by nurturing their confidence, discipline lifelong friendships. We inspire dancers to dream big, empowering them to be successful in whatever they choose to do in life. Learn more at premieredanceproject.com

WHO WE'RE LOOKING FOR
We’re seeking individuals who -

• love working with kids and eager to help them become the best they can be -- both inside and outside of the studio.
• thrive in a team-oriented setting and enjoy collaborating with others to achieve shared goals.
• are driven to succeed, consistently putting in the hard work needed to excel while maintaining a standard of professionalism.
• are open to feedback eager to learn and grow in a supportive environment.

READY TO JOIN US?
If you're excited to be part of a team that's making a difference, we want to hear from you! Join us at Premiere and take the next step in your journey. Apply today!

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SCHEDULE REQUIREMENTS

• Monday - Thursday; 4:00-9:15p (mid-August to mid-June; summer schedule may adjust)
• Occasional Weekends
• Semesterly Training Sessions
• Annual Recital Shows
• Annual Open House Premiere Palooza Event
• 1 Studio Event 1 Community Event

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JOB TITLE: FRONT DESK LEAD RECEPTIONIST

Reports To

Director of Operations (Melissa)

Company Overview

Premiere Dance Project is a dance studio located in Waukee, IA for children ages 18 months - 18 years of age. Premiere offers classes, programs and events that cater to all ages & ability levels. The team at Premiere is passionate about dance education, instilling confidence & empowering students to achieve their goals. Premiere strives to create an environment where dancers can develop themselves individually, physically, and artistically. Learn more at .

Core Values

• CULTURE | We pride ourselves on fostering a positive culture that nurtures each dancer’s confidence discipline.
• EXCELLENCE | Through a comprehensive student-centered approach, we are committed to developing dancers to their fullest potential.
• TEAMWORK | Teamwork allows our dancers to grow stronger together and create lifelong friendships along the way.
• EVOLUTION | We adapt to the ever-changing dance industry, giving our dancers the tools to succeed in whatever they choose to do in life.

Ideal Candidate

We are seeking an experienced professional who has a willingness to receive feedback, the ability to take action, and the determination to create progress around results. This professional should be able to work in a fast-paced environment, thrive on innovation, and be passionate about achieving excellence in all areas of their work.

Job Overview

Front Desk Staff / Receptionists are responsible for maintaining a positive client experience in the lobby & completing administrative duties as assigned by the Director of Operations. Receptionists are expected to stay positive and professional at all times. He or she should ensure that his or her responsibilities support Premiere’s overall vision and values.

The Lead Front Desk Receptionist takes on additional responsibilities, serving as the primary point of contact for front desk operations during the evening shift. This role includes mentoring new receptionists and ensuring smooth day-to-day workflow at the front desk. The Lead Receptionist will also coordinate closely with management to improve lobby operations and customer service.

Responsibilities and Duties

Daily Duties

• Greet and welcome people as they enter the building or approach the front desk
• Answer questions and addressing any complaints brought to your attention and communicating them to the Director of Operations
• Answer all incoming calls and redirect them or keep messages
• Listen and respond to messages on the studio cell phone
• Respond to text messages on the studio cell phone
• Utilize Studio Pro Software for maintaining client accounts -- processing transactions, enrolling new students, finding class information, etc.
• Maintain positive communications and relations between the clients, owners, teachers, and students
• Stay on top of new information by reviewing & responding to the front desk document and front desk team chat messages frequently
• Keep the front desk / lobby area tidy and presentable with all necessary materials and cleaning the lobby at the end of each night
• Maintain supplies and general cleanliness of restrooms during working hours
• Interact with trial students and families and report to the Enrollment Coordinator
• Interact with first day students and families
• Take up other duties as assigned. (i.e. - handing out apparel orders, assisting in preparing recital packets, assisting at Premiere events, taking photos of classes)
• Leave a shift note for the Director of Operations containing any important information from the shift on the front desk document
• Conduct nightly closing duties & cleaning tasks

Semesterly Tasks

• Complete performance review meeting
• Participate in semesterly employee training

Yearly Tasks

• Attend annual Recital / Dress Rehearsals, Open House, and Premiere Palooza studio event
• Attend other events as assigned; expectation of at least one Studio Event as receptionist and one additional studio wide event (Trunk or Treat, Winter Showcase, etc.)

Key Performance Indicators (KPI’s)

• 85% positive (6 or 7) for Administrative Staff Service on Client Surveys
• 85% Trial Conversion Rate
• 95% Completed Trial Interactions
• Regular Attendance For Scheduled Shifts; not exceeding allowed absences
• Maintaining Positive Relationships with Clients
• Maintaining a Clean Lobby & Bathrooms

Qualifications

• General knowledge of dance studios
• Friendly and welcoming personality; Interpersonal skills
• Great work ethic including: self-motivation, integrity, and passion for the studio
• Forward thinking
• Problem solving capabilities
• Organizational & time-management skills
• Strong communication skills
• Proficient in Google Drive, Google Calendar, and Mac usage
• Utilizing Google software - Google Docs, Google Sheets, etc.

Job Type: Part-time

Pay: From $17.00 per hour

Schedule:

• Evening shift
• Weekends as needed

Work Location: In person

Salary : $17